Account Director

About Us
tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas. Most importantly, we’re a place where you can achieve great things, and be recognized as the best.

What Matters The Most
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us.

Why We Think You Will Love This Role
This role is for an Account Director who can form positive relationships with our clients and drive value with a passion for problem-solving. The Account Director is responsible for leading project implementation and execution for a key client. The Account Director inspires and motivates a cross‑functional team to deliver high client satisfaction by ensuring work is delivered on time and on budget while driving toward program KPIs.

What You Will Bring To The Organization

Establish and maintain strong, professional relationships with clients by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy

Manage integration of cross‑functional teams including strategy, creative, technology, analytics, and production to deliver seamless execution of all initiatives

Plan and implement execution roadmaps by working closely with account lead, strategy, and creative teams while ensuring projects are on time and on budget

Ask questions and think strategically relative to campaigns on topics including strategy, creative, and production

Collaborate with team to develop accurate and informed schedules and budgets

Anticipate and detect areas of conflict and opportunities to avoid financial, operational, and/or strategic issues – address or elevate each issue effectively and efficiently

Communicate implications of changed plans to client and agency teams in an effective and timely manner

Lead teams across functional areas, ensure all members are meeting deliverables, and resolve issues both with the client and internally relative to all facets of client engagement

Responsible for resource management and planning across a cross‑functional team

Skills And Experience We Would Like You To Have

7+ years experience in relevant marketing promotion and/or account management experience within an agency environment

Demonstrated experience and success managing large accounts and launching new products

A collaborator, leader and team member with strong work ethic and motivation to deliver exceptional results

Excellent analytical and problem‑solving skills, commitment to client objectives, and proven ability to manage expectations

Incredible at time‑management and project plan development, impeccable organization and the flexibility to adapt to changes and prioritization

Proven leadership (internal and client) and strong communication and presentation skills – articulate, straightforward and engaging

Lead discussions with internal team members, setting clear expectations on timeline and deliverables and communicating them clearly

Deep experience in client services/account management in an agency with a strong knowledge of Retail Strategy and Implementation

Comfortable paving the way for process and standardization, especially for new projects. Also, flexible enough to integrate into existing processes that may already be established.

Excellent written and oral presentation skills. Comfortable working with senior‑level clients daily.

Experience managing, developing, and mentoring direct reports

Starting Salary Between: $100,000–$115,000

Benefits
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work‑life balance. While individual program components may differ by country, some things remain constant:

Our commitment to rewarding results

Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers—and our company’s—success

Generous medical, dental, vision and other great benefits include:

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model

Tuition reimbursement and student loan repayment assistance

Inclusive employee resource groups

Equal Opportunity Employer
We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Recruiting Agencies
tms does not accept agency resumes submitted by third‑party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.

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