Sales and Strategy Manager

In this position, you are responsible for supervising the Sales and Strategy team in Honda Aircraft’s Customer Service Division. The analysis, tracking, and sales functions performed by this team will support the Customer Service leadership team in making the right strategic decisions about product and service offerings to drive revenue growth, as well as global HACI fleet reliability growth resulting into increased customer satisfaction. Your team plays a key role in brainstorming, facilitating, recording, messaging of various CS Strategy sessions. The goal is to enhance the business success by optimizing the strategic levers like operating costs, business processes and systems, customer satisfaction, CS global footprint, supplier partnerships, and employee engagement.

Duties and Responsibilities

Implement processes to capture costs, perform analysis and reporting to lower the aircraft operating cost and/or improve service plan margins and aircraft dispatch reliability

Assist CS leadership with any business cases, analytics to support CS division goals success

Build business plans and analyses as required by CS leadership to support overall CS division objectives

Perform fleet tracking and analysis

Manage, and monitor activity of customer portal, IS/ IT roadmap, ERP/ WMS systems, and suggest improvements

Own and improve the predictive analysis function to support better material forecasting, and proactive supplier negotiations

Manage Customer Satisfaction Index performance of HACI CS division, and suggest improvements across the HACI teams

Manage CS sales function and cross functional relationships within HACI sales

Create business models that support expansion and improved sales opportunities

Oversee Monthly Reporting of Business KPIs, and provide regular updates, and corrective action plans, by working with all CS teams

Own the CS Governance process that includes period business performance for CS teams (financials, throughput, people initiatives, communications, customer satisfaction)

Interact with other managers to achieve customer, operational and business objectives

Education, Work Experience, Certification and/or Licensure

Ten (10) years or more experience in business governance, strategy development

Strong understanding of business or commercial aviation business processes is a plus

Experience managing personnel and activities, or facilitating large teamwork

Strong knowledge of resource optimization

Proficient in Excel, Word, PowerPoint, Visio.

Knowledge, Skills and Abilities

Familiarity with Business processes, and Analysis

Ability to multi-task

Leadership

Objective and Results oriented

Motivate teams

Facilitation for strategic discussions

Physical Requirements

Incumbents may be routinely exposed to equipment operational noise heat-cold-dust, and/or aircraft equipment, parts, or fuel odors.

Incumbents may be required to stand, sit, squat, walk, bend, climb ladders, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.

Work in a safe and professional manner while adhering to all regulatory requirements (FAA, OSHA, DOT, EPA, State, and Federal regulations, etc.).

Read, hear, speak, and see with no restrictions, as required by job duties.

Comprehend and adhere to management directions and/or safety instructions with no restrictions.

Effectively communicate in Business English language.

Pull, push, carry, lift, or move items up to 10 lbs. throughout the work shift without assistance, as required by job duties.

Pull, push, carry, lift or move materials/people/items/equipment weighing up to 50lbs or more during the work shift, with the use of Company provided reach assistance technology or movement assist technology (fork-lifts, pallet jacks, pulleys, dollies, robotics reach equipment, people movers etc.), as required by job duties.

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