Managing Director

Job Overview
Operations Manager – Salah Financial – The Income Tax Center, St. Louis, MO (Full‑Time)
Salah Financial – The Income Tax Center is a 31‑year‑old accounting and tax advisory firm located in the St. Louis suburb of Town & Country. The firm is in a growth phase and looking for a senior operator to transform a founder‑led business into a top‑tier advisory organization.
This manager will own production operations focused on strategic tax advisory, business‑owner consulting, bookkeeping/CFO services, AI‑enabled operational infrastructure, and scalable long‑term growth. The role reports directly to the founder, manages production teams, and ensures operations run without founder involvement.
Key Responsibilities

People

Manage a team of CPAs, bookkeepers, admin staff, and contractors.
Assign work, set expectations, run performance reviews, and make staffing decisions.
Own hiring: sourcing, screening, interviews, offers, and onboarding.
Develop team members and address underperformance directly.

Production

Own the full workflow for tax return preparation and bookkeeping delivery.
Manage seasonal capacity planning and ensure readiness ahead of peak periods.
Maintain quality standards across all client deliverables.
Build and maintain SOPs for repeatable processes.

Operations

Own client escalations and resolve them before reaching the founder.
Deliver a weekly operations report covering production, utilization, issues, and risks.
Identify and fix bottlenecks proactively.
Coordinate across departments to ensure smooth delivery when client engagements span multiple services.
Manage vendor relationships and operational tools.

Growth

Build capacity models that support growth without proportional headcount increases.
Prepare operations for new initiatives as the firm evolves.
Provide cost and margin data to support strategic decisions.

Qualifications

10+ years in accounting, tax, or professional services operations.
3+ years managing a team of at least 5 personnel (CPAs, bookkeepers, or similar).
Leadership experience in a firm with $10M+ revenue.
Hands‑on experience with tax seasons and understanding of seasonal pressure.
Strong people‑management skills.
Process‑oriented with a track record of building systems that prevent problems.
Proficiency with QuickBooks and standard tax/practice management software.
CPA or EA credential (nice to have).
Experience in a firm undergoing transition or growth phase.
Built or restructured an operations function.
Experience managing both employees and contractors.

Compensation & Benefits
Salary range: $140,000 – $220,000 per year. Base salary of $140,000 – $160,000 with a potential on‑target earnings (OTE) of $180,000 – $220,000 based on performance.
Benefits include:

100% employer‑paid health benefits with no waiting period.
3% company matching retirement benefits.
2 weeks PTO in the first year.
Company retreats.

First 90 Days

Full understanding of production workflows and team capacity.
Day‑to‑day operational decisions run through you.
Top three bottlenecks identified with fixes in progress.
Escalation process fully owned.

First 12 Months

Founder no longer involved in production.
Production margins improved and tracked.
Team performance managed through clear scorecards.
Operations ready to support significantly higher volume.

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