Alma is seeking a Customer Experience Associate to deliver exceptional support for providers and clients via email and phone. You will become a trusted expert on Alma’s systems and product lines, guiding customers with empathy and accuracy while balancing speed and quality.
You will handle ticket responses, reopen inquiries when needed, and collaborate with cross-functional teams to improve the customer journey.
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Remote Customer Experience Specialist
Itlearn360 · New York, NY, USA ·
- Pay:
- 31.684 - 34.440
- Job type:
- Full Time