Group Account Director

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Client Services Craft, this team partners with clients across life sciences to understand their business challenges, bring forward strategic opportunities, and guide cross‑functional teams in delivering impactful work. The team builds strong client partnerships, ensures operational excellence, and helps deliver programs that support brand and organizational goals.

Our Client Services craft partners with clients across life sciences to understand their business challenges, bring forward strategic opportunities, and guide cross‑functional teams in delivering impactful work. The team builds strong client partnerships, ensures operational excellence, and helps deliver programs that support brand and organizational goals.

Job Description
This role leads a portfolio of client accounts, ensuring exceptional delivery, strategic guidance, and strong partnership across teams. The position oversees client relationships, drives growth opportunities, and champions operational excellence. Working closely with cross‑functional partners, the role ensures work is executed with accuracy, regulatory compliance, and a high level of client satisfaction.

What You’ll Do:

Manage a portfolio of accounts and drive overall client success

Lead, mentor, and develop a high-performing client services team

Guide project execution, ensuring compliance with processes and regulatory standards

Oversee and manage project budgets, forecasting, and staffing needs

Collaborate with cross‑functional teams to deliver high‑quality programs

Qualifications
Required:

10+ years of client service experience in the advertising industry

5+ years of pharmaceutical or healthcare advertising experience

Experience managing $8–12M+ in scope and overseeing multiple brands or large accounts

Proven ability to build strong client relationships at the Director/Senior Director level

Strong financial acumen in forecasting, budgeting, and resource planning

Strong presentation and communication skills

Experience contributing to account planning and identifying client growth opportunities

Knowledge of US pharmaceutical and healthcare marketing regulations

Ability to lead client meetings and clearly communicate feedback to internal teams

Experience creating or reviewing scopes of work with project management partners

Enthusiasm for integrating AI into workflows

University degree required; MBA preferred

Additional Information
The base salary range for this position is between USD $170,000 to $210,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier‑free recruitment process and work environment. Should you require any accommodation, please contact us at [emailprotected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.

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