Director, Shared Services

The Director, Shared Services leads the company’s transactional finance operations, ensuring accounts payable, accounts receivable, employee spend, property payments, and related processes operate with accuracy, efficiency, scalability, and strong financial controls across a large, multi-site business.This role is responsible for building a service-oriented, process-disciplined shared services function that delivers a consistent experience to field leaders, vendors, employees, and internal partners while leveraging systems such as NetSuite and Concur to improve automation, visibility, compliance, and operating performance.Key AccountabilitiesAccounts Payable (AP)Lead the end-to-end accounts payable function, including invoice intake, coding, approvals, payment processing, vendor inquiries, and exception managementEnsure timely, accurate, and well-controlled vendor payments across all locations, balancing service responsiveness with appropriate financial disciplineEstablish AP operating standards, approval workflows, escalation paths, and performance metrics to support consistency, accountability, and audit readinessPartner with Accounting, Operations, Procurement, and Real Estate to resolve payment issues, improve vendor management, and strengthen invoice-to-pay processesAccounts Receivable (AR)Oversee billing, collections, cash application, customer account reconciliation, and related AR processesEnsure accurate and timely recording of revenue, receivables, adjustments, and cash activity in partnership with Accounting and OperationsImprove visibility into outstanding balances, aging, collection trends, and cash application issues through reporting, metrics, and disciplined follow-upDevelop scalable AR processes that reduce manual work, strengthen controls, and improve the customer and internal stakeholder experienceCredit Cards & Employee SpendOwn the corporate credit card and purchasing card programs, including card issuance, limits, controls, reconciliation, monitoring, and policy complianceOversee employee expense reporting and reimbursement processes, ensuring timely processing, clear guidance, and consistent adherence to company policyMonitor spend trends, exceptions, missing support, and policy violations to identify risk areas and strengthen controlsPartner with HR, Operations, Finance, and field leadership to improve training, communication, and adoption of employee spend processesConcur & Expense Management SystemsOwn and optimize Concur, NetSuite workflows, and related expense management tools to support efficient processing, approval routing, compliance, and reportingDrive system adoption through clear processes, training materials, user support, and issue resolution for employees, managers, and field leadersIdentify opportunities to automate manual tasks, reduce cycle times, improve data quality, and increase visibility into spend and process performancePartner with IT, Accounting, Finance, and system vendors to implement enhancements, troubleshoot issues, and support scalable system governanceProperty PaymentsOversee payment processes for rent, utilities, property taxes, CAM, insurance, maintenance, and other property-related obligations across the location portfolioEnsure property-related payments are accurate, timely, properly coded, and aligned with lease terms, contract obligations, and accounting requirementsPartner closely with Accounting, Real Estate, Development, Operations, and vendors to resolve discrepancies, prevent late payments, and improve payment visibilityDevelop controls, calendars, reporting, and escalation processes to manage recurring property obligations in a high-growth, multi-location environmentShared Services Leadership, Controls & Continuous ImprovementBuild, lead, and develop a high-performing shared services team with clear roles, service standards, performance expectations, and accountability mechanismsEstablish operational dashboards, KPIs, service-level expectations, and management routines to monitor volume, cycle time, accuracy, compliance, and stakeholder experienceStrengthen financial controls, documentation, segregation of duties, approval workflows, and audit readiness across transactional finance processesLead continuous improvement initiatives that simplify work, reduce rework, improve scalability, and support consistent execution across the field and corporate teamsQualifications8–10+ years of progressive experience in shared services, accounting operations, finance operations, AP, AR, expense management, or related transactional finance functionsExperience leading shared services or finance operations in a multi-site, distributed, high-volume, or field-based business environmentStrong working knowledge of AP, AR, employee expense, corporate card, vendor payment, cash application, and property payment processesExperience with NetSuite, Concur, corporate card platforms, and related workflow, reporting, or automation tools preferredDemonstrated ability to build scalable processes, strengthen controls, establish KPIs, improve cycle times, and drive automationProven people leadership skills with the ability to develop teams, manage service expectations, and partner effectively with Accounting, Finance, Operations, Real Estate, IT, HR, vendors, and field leadersStrong communication, problem-solving, and change management skills with a practical, service-oriented mindsetBase Pay Range$76,600.00 - $136,800.00If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
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