Customer Sales Representative

CHHJ Anaheim, CA is looking for motivated individuals who are looking to start their careers! We have an immediate opening for a Customer Sales Representative. Full-time hours offered!

Launch your career as a Customer Sales Representative and discover the opportunities for growth into Sales/Office Management, or movement to other franchises. At CHHJ your opportunities for growth are endless.

The Customer Sales Representative (CSR) is responsible for growing sales by partnering management to provide outstanding customer service to all customers through in-depth knowledge of company products and services.

Duties/Essential Job Functions:

Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in our brand.

Asks open-ended, probing questions to determine customer requirements and expectations

Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications

Complies with federal, state, and local legal requirements when scheduling moving services and staff

Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of CHHJ and effectively oppose any customer objections

Prepares all move-related paperwork and documents on a daily basis

Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints

Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns

May prepare various reports for management as well as gather research and statistics

May prepare proposals, letters, mass mailings, and other miscellaneous correspondence

May participate in various marketing activities including networking, direct mail and charitable move coordination

Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays

All other duties as assigned

Education or Equivalent Experience:

High school diploma or general education degree (GED) is required. Associates degree in related field preferred

A minimum of six months to one year of customer service and/or office experience is required;Outside or inbound sales and/or CHHJ or moving industry experience is preferred

Skills/Knowledge/Abilities (SKA) Required:

Excellent customer service skills (friendly, courteous and helpful)

Effective listening and communication skills

Good grammar, voice and diction

Good organizational and time management skillsAbility to analyze and solve problems effectively

Accurate; consistent attention to detail

Demonstrated understanding and application of effective selling strategies and techniques

Confidence to initiate customer contact, and comfortable asking for the sale

Strong team player who works productively with a wide range of people and personalities

Comfortable in a fast-paced environment; able to adapt quickly to changing priorities

Basic computer and keyboarding skills

Able to perform basic business math

Able to present a professional image at all times to customers and vendors

Demonstrated integrity, ethical standards, and commitment to CHHJ

Bilingual is a plus

Working Conditions:
Work is performed in an office setting with no unusual hazards. Travel is not required.

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.

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