AGENT - ROOM GS

Front Desk Agent (7:00 AM – 3:00 PM)

Embassy Suites by Hilton – Marlborough, MA
Do you enjoy providing outstanding customer service and creating memorable guest experiences? Embassy Suites by Hilton Marlborough is looking for a friendly, dependable, and energetic Front Desk Agent to join our team.
As the first and last person our guests interact with, you'll play an important role in ensuring every stay begins and ends with genuine hospitality.
Schedule

Primarily 7:00 AM – 3:00 PM
Weekend availability is required, including Saturdays and Sundays
Holidays as business needs require
Responsibilities

Welcome guests with a warm, professional attitude
Efficiently check guests in and out using Hilton systems
Answer phones and respond to guest inquiries
Resolve guest concerns promptly and professionally
Process reservations, room changes, and payments
Provide information about hotel amenities and local attractions
Coordinate with housekeeping and other departments to ensure guest satisfaction
Maintain a clean, organized, and professional front desk area
Follow all Hilton brand standards and hotel policies
Qualifications

Previous customer service or hotel experience is preferred but not required
Strong communication and interpersonal skills
Comfortable using computers and learning new software
Ability to multitask in a fast-paced environment
Professional appearance and positive attitude
Reliable, punctual, and able to work independently and as part of a team
Must be authorized to work in the United States
What We Offer

Competitive hourly pay
Hilton Team Member Travel Program with discounted hotel stays worldwide
Medical, dental, and vision benefits for eligible team members
Paid time off and holiday pay
401(k) with company match for eligible employees
A supportive team environment with opportunities for growth and development
If you're passionate about hospitality and enjoy helping people, we'd love to meet you. Apply today and become part of the Embassy Suites by Hilton Marlborough team!
What are we looking for?
At least one year in a customer service role with high guest interaction
Hospitality industry experience is a plus.
Ability to solve problems when they arise.
Ability to work in a team environment is a must.
Friendly and helpful personality is a must.
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays
$18
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.