Office Manager / Creative Admin

About Live Nation Entertainment
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

Job Summary
Live Nation is seeking qualified Regional Assistant Box Office Managers to assist with ticketing operations for concert venues in multiple locations around the US. This detail‑oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and an ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations. Travel may be required.

Responsibilities

Serve as a ticketing contact for events at assigned venue(s)/locations.

Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.

Partner with Box Office Managers on training, scheduling, and day‑to‑day supervision of Box Office personnel.

Ensure Box Office staff adheres to the company’s ticket operations policies and procedures.

Collaborate with Box Office Managers, internal departments, and external event personnel to ensure all ticketing needs are addressed.

Participate in nightly Box Office operations during events (ticket sales, reporting, ticket scanning, etc.).

Create a positive and collaborative working environment and maintain staff morale.

Deliver exceptional customer service to guests and resolve any issues proactively.

Facilitate open communication with Box Office Managers, staff, and all other venue departments.

Event Management Duties

Build and maintain events for the venue(s) or locations assigned using appropriate ticketing software.

Create, program, report, hold, and release tickets in collaboration with talent buyers, tour personnel, and internal staff.

Set up events, place holds, process orders, and release tickets in a timely fashion with marketing, production, talent, artist management, and label representatives.

Monitor ticket inventory and collaborate with the pricing team to dynamically price tickets and maximize revenue.

Create and optimize ancillary products to drive incremental revenue with the Ancillary Product team, Box Office Managers, and General Managers.

Ensure ADA‑compliant ticketing practices.

Accounting & Financial Duties

Maintain accurate Box Office accounting records and archives in coordination with Box Office Managers and stakeholders.

Ensure compliance with cash handling policies and procedures.

Perform Box Office safe reconciliation, prepare deposits, and run daily financial reporting.

Participate in event settlements as needed.

Other Duties

Monitor all ticketing software and hardware and report any issues immediately.

Embrace new ticketing technology provided by Ticketmaster, including TM1 Entry, TM1 Sales, TM1 Events, etc.

Keep current with key ticketing trends in the entertainment industry.

Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead.

Assist in the accurate and timely flow of event and general venue information both intra‑departmentally and to the public.

Perform any additional duties as assigned by leadership.

Required Qualifications

Proven experience in box office or ticketing management.

Availability to work a flexible schedule, including days, nights, weekends, and holidays.

Willingness and ability to travel as needed.

Demonstrated proficiency in cash handling.

Strong leadership, management, and customer service skills.

Appreciation and respect for diverse cultures, music genres, and artistic expressions.

High school diploma or equivalent.

Hands‑on experience in live event operations.

Proficiency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, etc.).

Preferred Qualifications

In-depth knowledge of Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite.

Advanced skills in Microsoft Office applications.

Strong organizational abilities, including prioritization, multitasking, and time management.

Professional communication skills and email etiquette.

Benefits & Perks
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

Health : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).

Yourself : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.

Wealth : 401(k) program with company match, stock reimbursement program.

Family : New parent programs including caregiver leave, fertility, adoption, foster, or surrogacy support.

Career : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.

Others : Volunteer time off, crowdfunding match.

Equal Employment Opportunity
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity and expression, sexual orientation, intersectionality, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar laws. We also afford equal employment opportunities to qualified individuals with a disability. Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant. Applicants may request accommodations for disabilities, pregnancy, or religious practice, and Live Nation will work interactively to determine effective accommodations as required by law.

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