Account Servicing Specialist (61+ Days)
The Account Servicing Specialist (61+ Days) will be responsible for servicing auto loan accounts that are 61+ days delinquent and documenting all collection activities utilizing loan servicing software.
Essential Responsibilities:
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
- Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
- Accurately and professionally document account information and collection activities.
- Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
- Other duties as assigned.
Essential Requirements:
- 2+ year(s) of experience in the automotive collections field working 61+ delinquency.
- 2+ year(s) of skip tracing experience.
- Reinstatements experience is a plus.
- Effective communication, negotiation, and problem-solving skills.
- Ability to read, interpret and apply federal, state, and local collections regulations.
- Ability to interact with customers in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
- Available to work a flexible work schedule and overtime as needed.
- High School Diploma or GED.
- Bilingual (English/Spanish) preferred.
Salary: $22.00 - $30.00 per hour + Bonus
Veros Credit, LLC is an equal opportunity employer.
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