Responsibilities
- Provide overall leadership and direction for global Sales Administration functions
- Build a high-performing, customer-focused organization through talent development, coaching, and succession planning
- Partner closely with Sales Leadership, Finance, Legal, IT, and Marketing to ensure alignment and execution
- Provide leadership oversight for global CRM (Salesforce) and CPQ strategy, adoption, and continuous improvement.
- Champion platform hygiene, customer and account data integrity, and operational rigor.
- Lead AI initiatives across the Sales Ops technology stack, acting as the AI Champion for Sales Operations.
- Partner with IT and business stakeholders on solution design, rollout, and governance (e.g., Agentforce, Tableau-SFDC integration, Pros.ai, Copilot for Sales).
- Provide leadership and governance for global sales compensation administration and design.
- Drive modernization efforts, including reducing manual processes and improving real‑time reporting and insights.
- Oversee compensation curve management, quota design inputs, and long‑term incentive system roadmap development.
- Oversee sales enablement platforms and processes, including training, tool adoption, and content management.
- Drive adoption of standardized sales methodologies and CRM rigor (e.g., capstone programs).
- Partner closely with Marketing and regional Sales leadership to improve effectiveness and consistency.
- Oversee customer programs, rebates, trade programs, and special pricing administration.
- Lead change management efforts tied to technology transformation and sunset of legacy processes.
- Ensure effective operating models between Sales Ops, Pricing, and Finance.
- Drive ownership mindset and accountability within the function.
- Lead global sales and channel data strategy, including POS, inventory, insights, and analytics.
- Oversee Snowflake migration, Tableau integrations, and advanced reporting capabilities.
- Develop Distributor POS and Inventory data insights and reporting that lead to actionable activities to increase Sales.
- Elevate data maturity and create “full‑circle” performance visibility for leadership.
- Provide managerial oversight for Sales Support team located in Mexico to:
- Manage Special pricing, Quotes & Agreements
- Claims, Credits & Post-Sale Pricing Resolution
- Marketing related support in Pro+ for promotions and Marketing Development Funds request processing.
- Own Sales Operations deliverables for:
- Monthly Management Operating Reviews (MORs)
- Support President’s Club (business ownership, budgeting, content)
- Support Sales Kickoff (SKO) planning and execution
- Weekly Top‑3 reporting and executive communications
- Act as a trusted advisor to senior leadership, delivering concise, data‑driven insights.
- Build, develop, and retain a high‑performing global Sales Operations leadership team.
- Strengthen cross‑functional partnerships with Sales, Marketing, Pricing, Finance, HR, Legal, and IT.
- Drive consistent operating models while remaining responsive to regional business needs.
Requirements
- 10+ years of progressive experience in Sales Operations, Commercial Excellence, or related functions
- 5+ years of people leadership experience managing multi‑disciplinary teams
- Deep experience with CRM (Salesforce), sales analytics, and compensation operations
- Proven ability to lead large, complex, cross‑functional initiatives
- Strong executive communication and stakeholder management skills