Associate, Communications

What You'll Contribute
The Associate, Communications will assist Customer Communications leadership in the creation, implementation, and management of our communication inventory.

What You'll Do

Drive the Customer Communications review process across any assigned inventory by monitoring reporting, initiating reviews, and providing initial edits and recommendations.

Assist in creating engaging content for various communication channels, including digital platforms, print, and email.

Collaborate with stakeholders to gather information and updates for communication materials.

Handle multiple projects on tight timelines.

Manage assigned customer communications and work with senior team members to secure required approvals and ensure communications adhere to regulatory requirements, accurately reflect system functionality, and provide an excellent customer experience.

Ensure consistency in messaging and brand voice across all communication materials and platforms.

What You Have

Attention to detail and excellent proofreading and editing abilities.

Strong written and verbal communication skills, with the ability to convey messages effectively.

Proficient skills in using communication tools and software, such as content management systems, PolicyTech, and Microsoft Office products, especially Word, Excel, and PowerPoint.

Expertise in using Microsoft Word to track and review document edits.

Ability to work collaboratively in a team environment and multitask effectively.

Strong organizational skills and ability to meet deadlines.

Extremely detail-oriented mindset and comfort developing and/or working with project plans/timelines.

Creative thinking and a proactive attitude toward problem-solving.

Writing sample and document revision required.

Preferred

Bachelor’s Degree in English, Marketing, Communications, or Journalism, bachelor’s degree and/or relevant previous experience.

The Americans With Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feel Good About Your Role: Benefits

Competitive base salaries

Bonus incentives

Generous PTO, Floating Holidays and 12 Federal Holidays observed

Support for financial-well-being and retirement 401k with employer match

Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

Employer paid short-term/long-term disability and basic life insurance

Flexible hybrid working arrangements.

Paid parental leave and adoption reimbursement programs

Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

Tuition Reimbursement and Family Scholarship Programs

Career development and training opportunities

Equal Opportunity
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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