Sales Manager I

Position Description
Unique. Stylish. Entirely Radisson Blu. Upper upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design-forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The role of the Sales Manager is to achieve hotel revenue, profit and customer satisfaction goals by soliciting, negotiating and booking business within specific markets (group or transit) and coordinating the execution of business with other departments.

Stakeholders

Guests

Meeting planners, corporate customers

Employees

Hotel owners

Vendors

Essential Duties and Responsibilities
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu's overall mission, vision values and strategies.

Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments.

Develops data and recommends programs to meet clients' needs

Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

Solicits files on a timely basis to confirm business

Uses outside sales calls, prospecting, hotel tours and hosting of clients to solicit new business

Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Carlson Hotels

Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts.

Communicates clients' requests to all departments in an effective and timely manner

Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team

Assists with the completion of monthly booking report(s)

Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements

Minimum one - three years hotel sales experience

Local market knowledge preferred

High school diploma required, bachelor's degree preferred

Experience managing to brand standards

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

General knowledge of contract laws

Proficient computer skills including Microsoft Office suite

Strong verbal and written communication skills

Strong negotiation skills

Ability to travel

Physical Demands

Sitting for extended period of time

Occasional long periods of standing

No heavy lifting expected, exertion of up to 25 pounds of force occasionally may be required

Good manual dexterity for the use of common office equipment

Brand
Radisson Blu

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

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