Content Writer

To create engaging UX content for customer-facing support articles and troubleshooting tools, the contract Content Writer will work remotely while collaborating with cross-functional teams to ensure content aligns with brand voice and accessibility guidelines.
Key responsibilities

Write and edit UX content for support articles and troubleshooting tools aimed at both consumer and business audiences
Collaborate with designers, product managers, and legal teams to review and enhance existing content while adhering to style, SEO, and accessibility guidelines
Manage content projects independently, ensuring alignment with digital experience standards and business objectives

Required qualifications

Bachelor's degree in English, communications, journalism, or equivalent experience
Three to five years of mid-level experience in support content, UX writing, or content design
Two or more years of experience in content strategy, incorporating user testing and industry research
Experience writing UX content for digital platforms, including support articles and mobile apps
Familiarity with design tools (e.g., Figma, Sketch) and project management systems (e.g., Jira, Azure DevOps) is a plus