Director of Sales

Hotel:

IC - Los Angeles Downtown (LAXHC), 900 Wilshire Boulevard, 90017

Job number:

165702

As Sales Director you’ll develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results aremonitoredand sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts .

Your Day to Day
People
Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues-recognise good performance

Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently

Recommend or initiate any HR related actions where needed

Drive a great working environment for teams to thrive – connect departments to create sense of one team

Hit all personal/team sales goals and maximize profitability

Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans

Help prepare the departmental budget and financial plans including the hotel marketing plan

Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales

Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan

Guest Experience
Help guests – you’ll be happy to help if someone needs assistance with a request or complaint

Provide guests with information (example: loyalty program, area attractions, restaurants, facility information) to enhance guest experience

Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services

Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients

Responsible Business

Raise the awareness and reputation of your hotel and the brand locally

Identify improvements to marketing activities and overall hotel sales performance and work with other departments

Ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountability
This is the top sales and marketing job in a full-service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members.

What we need from you

Bachelor’s degree / higher education qualification / equivalent in marketing or related field

Two to four years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience

Must speak local language

How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening:

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness:

is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

If you require reasonable accommodation during the application process, please click here.

IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

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