Assistant Program Manager

Job Summary
The Financial Aid Program Specialist (Assistant Program Manager) serves as the primary lead for the oversight and administration of specific federal, state, or institutional programs as assigned. This position is dynamic; programmatic responsibilities (such as Federal Pell Grant, Direct Loans, Michigan Competitive Scholarship, or Return to Title IV) are determined based on current operational needs or departmental gaps. The Specialist manages day‑to‑day operations, ensures strict regulatory compliance, and maintains a high level of service consistent with the mission of the University of Michigan‑Dearborn.

Responsibilities
Program Administration & Compliance

Lead Oversight: Manage one or more assigned federal, state, private, or institutional programs.

Regulatory Compliance: Ensure all program activities adhere to federal and state regulations as well as University policies.

Operational Processing: Transmit files between the Department of Education and the University, and resolve processing issues or rejects for federal disbursement records and state awarding rosters.

Reconciliation: Conduct monthly program reconciliation in coordination with Financial Services.

Monitoring & Adjustments: Perform transfer monitoring and review over‑award/compliance reports, making necessary adjustments to student records.

Financial Counseling & Eligibility

Need Analysis: Evaluate family financial strength by analyzing complex tax returns, income sources, and assets to determine aid eligibility.

Professional Judgment: Exercise discretion to adjust data elements based on extenuating circumstances while maintaining strict confidentiality.

Client Support

Serve as the primary contact for students and staff regarding program‑specific issues, including resolving disbursement barriers like loan counseling or Master Promissory Note (MPN) imports.

Strategic Operations & Leadership

Process Improvement: Assist in developing and implementing new procedures, manuals, and forms.

Systems Integration: Work with FA leadership to establish priorities for Banner (SIS) enhancements to improve processing efficiency.

Professional Representation: Maintain involvement in professional organizations (MSFAA, NASFAA, etc.) and represent the University at conferences.

Required Qualifications
Education & Experience

Bachelor's degree or an equivalent combination of education and experience.

Minimum of 2‑3 years of experience in financial aid, IT, or a related field.

Experience working with and a commitment to serving diverse populations.

Technical Skills

High‑level ability to collect, compile, and analyze data to produce reports.

Candidates must not be in default or overpayment on any Title IV Federal Programs.

Soft Skills

Outstanding interpersonal, written, and verbal communication skills.

Ability to work independently and proactively resolve complex problems.

Strong organizational skills with the ability to manage competing priorities under pressure.

A collaborative, team‑oriented mindset and a focus on excellent customer service.

Desired Qualifications
Education & Experience

Knowledge of Title IV federal regulations.

Technical Skills

Extensive experience with integrated database systems, specifically Ellucian, Banner, and ImageNow document imaging.

Eligibility Requirements
Candidates must be able to be lawfully employed in the United States; sponsorship to obtain such status is not available at this time.

Equal Opportunity Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

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