Product Manager

About This Role

We are searching for a Product Manager who thrives in a fast‑paced, innovative environment and seeks to solve complex problems with sophisticated solutions. In this role within the Global Sales & Services Technology (GSST) team, you will support Salesforce enhancements in the Customer 360 view across our core business partners, focusing on Account and Engagement Planning workstreams to ensure visibility of activities across the Account Team.
Responsibilities

Partner with key processes in prospecting, pipeline, and fulfillment teams to understand and fill gaps throughout the user journey.
Evolve usage analytics to identify unknown/unforeseen user behavior and technology anomalies to quickly improve tools and detect production issues.
Lead the product lifecycle and drive the product roadmap, including Salesforce enhancements from discovery through design, journey story process, development, and in‑market iterations.
Collaborate closely with SCRUM development and technical teams to validate product designs, particularly within Salesforce Sales and Service Clouds.
Manage and influence stakeholders across Marketing, Sales, Sales Ops, IT, and other functions to champion the technology roadmap.
Support organizational change initiatives, including change programs, communications, and training, to ensure products are impactful at scale.
Understand customer and business needs across core partners and synthesize opportunities.
Ensure visibility of activities across the Account Team and map engagements for prospect and licensed user journeys.
Manage and leverage large volumes of data across multiple business units to inform product decisions.
Integrate input from multiple channels—including user journeys, industry research, and stakeholder requests—into product priorities and requirements.
Prioritize projects and features based on impact and alignment with the team’s long‑term goals and strategy.
Collaborate with the scrum team to design, build, launch, and assess MVPs.
Establish a vision and roadmaps for Account and Engagement Planning workstreams and provide visibility to business and technical stakeholders.
Qualifications

Bachelor’s Degree required.
3–6 years of experience as a Product Manager with Salesforce or a comparable CRM system.
Strong project and program management skills; proven track record leading cross‑functional initiatives.
Proven ability to collaborate with multiple stakeholders and teams across business and IT functions.
Excellent analytical and problem‑solving skills in determining how to best solve business challenges.
Subject‑matter expert on enterprise information systems, including data models, data structures, and data warehouses.
Strong knowledge of Agile principles and processes; experience driving requirements and delivery with SCRUM teams.
Ability to solve complex problems and manage ambiguity and unexpected change.
Experience using an industry‑leading analytics platform (e.g., Tableau, PowerBI) to design and deliver impactful business insights at scale (preferred).
Strong written and verbal communication skills.
Familiarity or low‑level experience using AI features is beneficial.
Benefits & Compensation

Competitive salary (USD 86,000 – 118,000).
Generous paid time off policy.
Charity match program.
Medical, Dental & Vision plans.
Parental leave.
Employee Assistance Program (EAP).
401(k) matching up to $7,200 per year.
Additional benefits including bonus plans and stock purchase opportunities.
Equal Employment Opportunity Statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, nationality, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

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