Employee Communications Manager

The Employee Communications Manager is responsible for developing, managing, and continuously improving Butler/Till’s internal employee communications strategy. This role ensures employee-owners receive timely, consistent, engaging, and relevant information across the agency’s communication channels.

This role serves as a key connector across Talent, Leadership, Marketing & Growth and cross‑functional teams to support clear messaging, employee engagement, culture‑building, and alignment around agency priorities. The Employee Communications Manager owns day‑to‑day employee communication channels, content planning, internal updates, employee‑facing digital platforms, and agency‑wide communication moments that keep employee‑owners informed, connected, and engaged.

Key Outcomes & Responsibilities
Key Outcome: Own and Manage a Consistent Employee Communications Strategy
Key Responsibilities:

Develop, manage and continuously improve the employee communications strategy, including communication channels, cadence, content planning and messaging standards.

Own and maintain the employee communications calendar to ensure agency‑wide updates are timely, coordinated and aligned with business priorities.

Create, edit and distribute clear, engaging and employee‑centered communications across internal channels.

Manage weekly agency updates or similar internal communication touchpoints to ensure regular, consistent information sharing.

Partner with leaders and stakeholders to translate complex updates into clear, accessible and action‑oriented employee communications.

Maintain communication standards that support consistency, transparency and alignment across teams and departments.

Key Outcome: Manage Employee Communication Channels and Digital Content
Key Responsibilities:

Manage the internal Butler/Till app, ensuring content is accurate, timely, relevant and regularly refreshed.

Evaluate internal communication channels for effectiveness and recommend improvements to strengthen engagement and information flow.

Maintain internal content systems, templates and communication resources to support consistent messaging.

Coordinate updates across platforms to ensure employee‑owners can easily access current and accurate information.

Support the evolution or revamp of existing internal communication tools, including legacy platforms or recurring update formats.

Key Outcome: Plan and Coordinate Agency‑wide Meetings, Forums, and Employee Engagement Moments
Key Responsibilities:

Orchestrate all‑agency meetings and employee forums, including quarterly employee‑owner forums, town halls and other agency‑wide communication events.

Partner with leaders to develop agendas, messaging, speaker preparation materials and follow‑up communications for internal communication events.

Manage logistics and content coordination for internal meetings in partnership with appropriate stakeholders.

Own the agency events calendar, ensuring employee‑facing events, forums and key communication moments are visible, coordinated and up to date.

Participate as a communications partner on the yearly shareholder summit planning committee, supporting messaging, content, and employee‑facing materials as needed.

Key Outcome: Support Culture, Employee Voice, and Employee‑Owner Engagement
Key Responsibilities:

Serve as the management liaison to the Employee Communications Committee (ECC).

Manage intake, coordination and response processes for anonymous employee questions, partnering with leadership and subject‑matter experts to ensure responses are timely, accurate and appropriately transparent.

Identify recurring employee questions, themes, or communication gaps and share insights with appropriate stakeholders.

Develop employee‑centered content that reinforces culture, belonging, employee ownership, agency values and organisational priorities.

Partner with Marketing and Talent to create employee‑focused content for internal channels, social media and employer brand storytelling.

Key Outcome: Strengthen Employer Brand and External Reputation Through Employee‑Centered Content
Key Responsibilities:

Support the agency’s presence on employer reputation platforms, including Glassdoor, Google and LinkedIn in partnership with Talent, Marketing and leadership.

Help monitor themes, coordinate responses and ensure employer brand content reflects Butler/Till’s values, culture and employee‑owner experience.

Manage or coordinate agency award submissions, partnering with Marketing, Talent and other stakeholders to gather content, draft submissions and meet deadlines.

Support employee content for social media, including employee spotlights, culture stories, recognition moments and other content that reflects the employee experience.

Partner with Talent and Marketing to ensure candidate‑facing website content is relevant, accurate, appealing and aligned with the employee value proposition.

Key Outcome: Maintain Employee‑Facing Documents and Cross‑Functional Communication Support
Key Responsibilities:

Support employee handbook updates, formatting and content coordination in partnership with Talent, Legal and other subject‑matter experts.

Ensure employee‑facing materials are clear, current, accessible and aligned with Butler/Till’s tone and standards.

Partner closely with Marketing & Growth to support communications related to policy updates, organisational announcements, employee programmes and agency initiatives and ensure continuity amongst various platforms.

Maintain strong working relationships across departments to proactively identify communication needs, risks and opportunities.

Help ensure communications drive clarity, alignment and next steps, rather than simply distributing information.

Other Responsibilities
Additional accountabilities and tasks may be assigned by leader/management, to contribute to overall team and agency success.

Qualifications

REQUIRED –

Bachelor’s degree in Communications, Public Relations, Marketing, Human Resources or a related field.

6+ years of experience in employee communications, internal communications, corporate communications, employer brand, marketing communications or a related role.

Strong writing, editing and message development skills with the ability to create clear, engaging and audience‑specific communications.

Experience managing communication channels, editorial calendars, internal updates or employee‑facing content platforms.

Demonstrated ability to work cross‑functionally and build strong relationships with leaders, stakeholders and subject‑matter experts.

Strong project management and organisational skills, with the ability to manage multiple priorities, deadlines and communication requests.

Ability to handle sensitive or confidential information with professionalism, discretion and sound judgment.

Comfort supporting leadership communications, employee engagement initiatives and agency‑wide meetings or forums.

PREFERRED –

Experience in an agency, professional services, employee‑owned, B Corp or purpose‑driven organisation.

Familiarity with employer brand, Glassdoor, employee advocacy or reputation management platforms.

Experience supporting employee handbook content, policy communications or employee‑facing HR materials.

Experience creating employee stories, social media content, website copy, award submissions or culture‑focused communications.

Familiarity with ESOP or employee ownership communication is a plus.

Core Competencies

Customer focus / client intimacy: seeking to understand client business challenges
eeds and delivering continuous value to our clients.

Collaborative: working with teams and across the organisation with ease.

Owner agility: able to continuously learn and quickly adapt to changing circumstance.

Results driven: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.

Disciplined: thinks, plans and prioritises work on an ongoing basis, plans and aligns with key team members before acting.

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