Basis is deployed with the top accounting firms in the country, and our customer base is growing quickly. We are seeking a frontline support specialist who will be the first voice customers hear, connect back to the product team, and partner with Deployed Intelligence for escalations.
You will triage tickets, build a knowledge base, and drive customer satisfaction as Basis scales. You’ll develop deep product expertise to resolve issues fast and help customers realize value from Basis agents on
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Customer Experience & Knowledge Lead — In-Office NYC
Better Tomorrow Ventures · New York, NY, USA ·
- Pay:
- 90.000 - 130.000
- Job type:
- Full Time