Manager Customer Service

Manager Customer Service

Lead customer service, administrative, operations, and logistics staff to support branch goals and deliver excellent service.
Responsibilities

Assist the Branch Manager in managing resources within the branch
Supervise and mentor customer service, administrative, warehouse, and transportation functions
Staff all service and administrative functions and monitor performance of related employees
Implement customer-facing service solutions and e-commerce solutions
Set branch schedules, establish procedures, and resolve service failures
Collaborate with Branch Manager in managing profitability, expenses, and assets
Qualifications

SAP and Microsoft Office experience
Supervisory and leadership skills; ability to motivate and support a team
Problem-solving and conflict resolution skills
10+ years experience required
2-year degree preferred
Pay Details:

The expected salary for this position is $85,000 - $100,000 annually, depending on experience. This position is also bonus eligible based on specific and relevant business metrics.
Benefits

Medical Insurance and Prescription Drug
Dental Insurance
Vision Plan
Life Insurance
Flexible Spending Accounts
Disability Benefits
Profit Sharing Plan
401(k) Savings Plan
Paid Vacation, Sick Days and Holidays
Employee Recognition Program
Equal Opportunity Employer / Vet / Disabled

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