Backstage Captain, Hawthorne Center - Full Time

Backstage Captain, Hawthorne Center - Full Time

Full time Schedule
$16.50
-
$26.76
Hourly Rate*
* based on job, location, and schedule
Job Description

Job Overview

As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
What We Can Offer You

Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
What You Will Do

Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
Lead colleagues in the execution and completion of assigned tasks.
As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
Ensure high-level of customer service through problem-solving and customer-focused resolutions.
Enhance the in-store customer experience by promoting our Macy's mobile app.
Meet with People Leaders throughout the day to plan and monitor total store activities.
Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
Perform store opening and closing procedures, including accessing alarm system and settling the registers.
Lead and participate in the adherence to our best in class merchandise standards.
Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Who You Are

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Proficient in communicating effectively with customers and providing clear direction to colleagues
Self-starter in adapting quickly to changing customer expectations and needs
Resourceful and able to adapt quickly to changing priorities and deadlines
1-2 years of direct retail experience preferred
High school diploma or equivalent
Essential Physical Requirements You Will Perform

This position requires lifting, constant moving, standing, and reaching with arms and hands.

Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
Reaching, including above eye level, crouching, kneeling, stooping and color vision.

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
THIS JOB DESCRIPTION IS NOT ALL-INCLUSIVE AND MAY NOT APPLY TO COLLEAGUES COVERED BY A COLLECTIVE BARGAINING AGREEMENT. MACYS' INC. RESERVES THE RIGHT TO AMEND THIS JOB DESCRIPTION AT ANY TIME. MACYS' INC. IS AN EQUAL OPPORTUNITY EMPLOYER, COMMITTED TO AN INCLUSIVE WORK ENVIRONMENT.

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