Customer Experience Specialist — HVAC & Distributor Partners

Riverbend Industries Inc in Chicago, IL is seeking a Customer Experience Representative to support customers and the sales team through daily interactions and transactions related to sales orders. The role focuses on increasing long-term customers by delivering exceptional service, resolving issues, and supporting distributors and e-commerce partners.
You will manage B2C inbound calls, handle purchases in NetSuite/CRM, assist with back‑office duties, and travel up to 5% for local events.

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