Office Manager / Creative Admin

Organization: Tampa Family Health Centers (TFHC)

Location: Tampa, Florida

About Tampa Family Health Centers
At Tampa Family Health Centers, healthcare is more than a service—it’s our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change.

Joining TFHC means becoming part of a mission-driven organization where leaders play a critical role in supporting patient care, staff success, and operational excellence.

Position Summary
We are seeking an Office Manager to oversee the day-to-day operations of a health center location. This role is responsible for ensuring smooth clinic operations, effective staff supervision, efficient patient flow, and compliance with all organizational, regulatory, and accreditation standards. The Office Manager works closely with clinical and administrative leadership to support high-quality care and patient satisfaction.

Essential Responsibilities

Manage daily operations of the health center and oversee provider schedules

Provide direct supervision to administrative staff, including scheduling, PTO approval, payroll accuracy, onboarding, and ongoing training

Ensure compliance with TFHC policies, HRSA, state, federal, and accreditation requirements

Oversee front office registration, check-in/check-out, and patient flow

Address employee performance management and personnel processes

Serve as a liaison between administrative staff, nursing, and medical records

Monitor inventory, supplies, and equipment maintenance

Ensure cash handling procedures are followed and balanced daily

Run, review, and sign required operational and financial reports timely

Handle patient questions, concerns, and complaints professionally

Maintain a clean, safe, and professional clinic environment

Support quality improvement initiatives and chart audits as needed

Promote TFHC’s Mission, Vision, and Values and foster a collaborative team culture

Perform other duties as assigned

Qualifications

Bachelor’s degree in Business or related field required

Minimum of 5 years of office management experience

Minimum of 1 year of supervisory experience

Skills & Abilities

Ability to navigate and document in an Electronic Health Record (EHR)

Proficiency with Microsoft Word, Outlook, Excel, and PowerPoint

Strong written and verbal communication skills

Ability to analyze and resolve billing, claims, and operational issues

Ability to manage multiple priorities in a fast‑paced healthcare environment

Strong understanding of healthcare operations, compliance, and regulations

Benefits & Rewards
TFHC offers a comprehensive benefits package designed to support your well‑being and professional growth (for all eligible employees), including:

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Generous PTO and 7 paid company holidays

401(k) program with employer contribution after one year

Employee discount program for tickets, travel and entertainment

Why Join TFHC?
As an Office Manager at TFHC, you’ll play a key leadership role in ensuring operational excellence while supporting a mission that makes a meaningful difference in the community.

Join Us
If you’re an experienced healthcare operations professional looking to lead with purpose, we encourage you to apply and join Tampa Family Health Centers.

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