Sr Director Analyst - IT Service Management

Overview

Senior Director, Analyst (North American and EMEA) within Gartner's Business and Technology Insights (BTI) group. The role focuses on producing pragmatic and provocative insights, engaging clients through in-person and virtual meetings, sales support visits and Gartner conferences, and offering appropriate recommendations to propel client objectives.
What you will do

Create innovative, thought-provoking, and highly leveraged "must-have insights" content.
Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to clients\' needs and requests that accelerate the client\'s ability to act.
Develop in-depth analysis to identify the root causes of client barriers or needs and reframing thinking to drive strategy forward.
Demonstrate thought leadership in establishing Insights positions across a team of analysts.
Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda.
Research, analyze, and predict market trends and shifts to provide clients and vendors with actionable insights.
Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions.
Create and deliver high-value presentation materials for Gartner events, industry and professional association conferences, and client briefings.
Support BTI and Sales: provide sales support serving as voice of the market to help Insights teams create content and engage with clients to advance critical priorities.
Provide high-quality and timely content peer review.
Build credibility as an industry expert to represent Gartner insights, methodology and strategy.
Participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community.
Identify research process improvements or develop new processes to support excellent service delivery.
Mentor and coach junior team members.
Be client-centric and actively encourage regular Gartner insights engagement with clients.
What you will need

Bachelor\'s degree or equivalent experience; Graduate degree preferred.
12+ years of relevant field or industry experience.
Experience leading or playing a significant role in large-scale ITSM platforms/tools implementations from key market players (e.g., ServiceNow, BMC).
Deep practitioner experience in IT service management (ITSM) and IT operations, with a track record of integrating AI and automation into service delivery, incident/change management and CMDB governance in hyperscale/cloud environments.
Expertise in asset and dependency mapping, including CMDB optimization to support operations and incident prevention.
Strong understanding of ITSM and IT operations management, advising on vendor selection and modernization initiatives.
Experience leading research or strategic initiatives on AI-driven transformation in ITSM and delivering high-impact content shaping industry direction.
Experience with modern operations practices (DevOps, SRE, platform engineering or agile product teams).
Executive presence and credibility with executives and stakeholders.
Strong organizational skills and ability to produce high-quality deliverables under tight deadlines.
Excellence in research and writing; strong written and verbal proficiency, analytical and presentation skills.
Proficient in analyzing and synthesizing data, applying patterns and frameworks to client challenges and defending conclusions.
Strong communication skills; ability to explain complex concepts concisely and simply.
Subject matter expertise with comfort presenting at large and small-scale engagements.
Strong business and financial acumen; deep knowledge of global and competitive landscape within the subject area.
Ability to work independently and collaboratively in a multicultural global team.
Learning agility and ability to navigate highly matrixed environments.
Ability to represent Gartner\'s research methodology and strategies at all levels.
Willingness and ability to travel up to 25% (where applicable).
Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their priorities.
What makes Gartner a great place to work?

We hire remarkable people who collaborate and win as a team. Our inclusive teams are composed of individuals from diverse geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. Gartner offers world-class benefits, highly competitive compensation, and opportunities to grow professionally and personally. We operate in a hybrid environment that supports flexible work arrangements.
Gartner and AI

Gartner is the world authority on AI. We provide proactive, objective guidance throughout clients\' AI journeys and support Gartner and client transformation in AI-driven initiatives.
What do we offer?

Gartner offers world-class benefits, competitive compensation, and opportunities for top performers. We provide a hybrid work environment with flexibility and strong support. Detailed compensation and incentive information is provided during the interview process. We also offer a 401k match, stock purchase options, generous PTO, and other benefits.
Gartner provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, veteran status or any other legally protected status.

#J-18808-Ljbffr