Director, PMO - Sponsorship

Role Description

In this role you will be knowledgeable about the business and our strategic goals. You will work with your team and other technology and business leads to ensure projects and programs are aligned and prioritized to support strategic initiatives within specific business verticals. You will manage a team of project and program managers in a mixed methodology environment, and will work together to provide a consistent, reliable service to sponsors, stakeholders, colleagues and the Global Live Nation Sponsorship Team. You will provide advice, coaching and support on all aspects of teamwork, project and program management, governance and control, methodologies and organization of the business.

What You Will Be Doing

Responsible for definition, planning, execution and closure of programs or large-scale projects in a fast-paced environment across multiple engineering teams

Identify and resolve changes in program / project scope, schedules and resource requirements

Proactively identify and communicate risks; work with subject matter experts and external clients to develop and implement risk mitigation plans

Track portfolio metrics and maintain accountability for delivery and work with sponsors and the Live Nation Sponsorship Executive team to provide strategic and tactical advice on planning and execution

Excellent communication and presentation skills with technical, non-technical, and executive audiences

Comfortable with complexity and with a high level, contextual perspective and understanding to fulfill a strategic objective that can meet Sponsorship Division expectations

Ability to bridge communication and provide clear and concise status updates with a diverse set of technical and non-technical stakeholders and Sponsorship partners

Own tracking and resolution of team blockers and issues

Maintain accurate project reporting information and up-to-date project assets and metrics

Provide accurate and up-to-date financial forecasts

Able to adjust delivery approach, language and level of detail to meet Sponsorship partner needs

Able to walk delivery teams thru various assessments, track outcomes, identify areas for improvement and demonstrate improvements at a future assessment

Recruit, manage, and develop project and program managers, hold regular 1-2-1s and performance management reviews, agree on personal objectives and be able to translate performance improvements into financial values

Qualifications

Bachelor’s degree or equivalent work experience

8-10 years of experience in Client Management

Demonstrated experience with large-scale, complex, cross discipline technology projects, including scope definition, schedule development and management, communications and stakeholder engagement activities

Experience with Continuous Delivery preferred

Understanding of relevant technical concepts and design

PMP certification is a plus

Certified Scrum Master (CSM) a plus

Working knowledge of both Jira and Confluence a plus

Requirements

Innate capability to create order out of chaos

Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally)

Establishes and develops relationships and partnerships with internal and external team members

Detail oriented with strong time management and organizational skills

Strong problem solving and critical thinking skills

Able to manage competing priorities with little supervisory input

Flexible and responsive to changing situations

Ability to work independently and as part of a team

Self-motivated and focused on achieving results

Can recognize and acknowledge the value of other's contributions, emotions and able to respond with empathy

Desire to work in fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment

Benefits

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

401(k) program with company match, stock reimbursement program

New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

Volunteer time off, crowdfunding match

Company Description

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know we have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.