Engagement Manager - Fraud Strategy

Work Mode: Hybrid (Minimum 3 days/week in office)
Salary Range: $140K - $200K/Year Base plus Annual Bonus
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
We are looking for 8+ years experienced Debit Card Fraud Strategy professionals to support a US-based client. The role involves end-to-end ownership of fraud monitoring, strategy development, performance management and loss optimization across debit card transactions, with a strong focus on real-time decisioning and post-authorization fraud controls.
Required Domain Experience:
8+ years of hands-on experience in Debit Card Fraud Strategy or Fraud Analytics
Strong understanding of US retail banking fraud landscape
Experience with authorization and post-authorization fraud strategies
Fraud Strategy & Risk Management:
Design, optimize, and monitor debit card fraud strategies across:
Card-present (CP) and card-not-present (CNP) transactions
ATM fraud, POS fraud, e-commerce fraud, and account takeover-linked debit activity
Develop and fine-tune rules-based and score-based strategies to balance fraud losses, false positives, and customer experience
Drive fraud loss reduction initiatives while maintaining approval and customer satisfaction KPIs
Perform root-cause analysis on fraud spikes, emerging attack patterns, and vendor performance issues
Identify emerging fraud trends such as BIN attacks, merchant breaches, synthetic identity-linked debit misuse, etc.
Technical & Analytical Skills:
Strong proficiency in MS Excel
Strong proficiency in SQL for large-scale data extraction
Hands-on experience with Python for analytics

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