Media Operations Mgr, XCM

Amazon's Cross Channel Marketing Team (XCM) is seeking an organized and detail-oriented Media Operations Manager to support our paid media, activation, and social operations teams. This role manages operational workflows across media and social platforms, coordinates with internal teams and agency partners, and supports AI-enabled process enhancements. The Media Operations Manager will maintain and evolve existing processes, documentation, and governance frameworks while identifying opportunities for operational efficiency. This role will primarily support our North America region, with global responsibilities as workflows and partnerships expand.

This role supports access management and governance across social media platforms and DSP platforms for XCM. They will coordinate media technology vendor relationships and associated governance, manage XCM social platforms, and support AI/automation pilots that drive operational gains. This role will manage established processes that require consistent stewardship, iterative refinement, and cross-functional coordination. The ideal candidate is energized by close collaboration across multiple teams and is always looking for opportunities to improve efficiency, reduce manual effort, and scale what works.

Key job responsibilities

• \tPartners with cross-functional teams to communicate operational updates, surface opportunities for optimization, and support reporting on key metrics

• \tSupports media and activation team workflows through management of operational tooling - maintaining current instances, managing inputs and configurations, troubleshooting issues, and identifying opportunities for tool optimization

• \tCoordinates social platform governance including account and handle management, user access permissions, and regional support for XCM-managed social properties across North America and global locales

• \tManages social platform vendor contracts and annual purchase orders; coordinates media agency technology fee governance in partnership with finance and agency teams

• \tSupports AI and automation pilot projects, testing tools and contributing to the development of automation-enabled workstreams that improve efficiency and reduce manual effort

• \tMaintains and evolves standard operating procedures (SOPs), workflow documentation, and governance frameworks across media and social operations; identifies gaps and proposes solutions

• \tDevelops training guides, onboarding materials, and learning resources to support global teams and scale operational knowledge

• \tSupports transitions and change management related to new tools, platform integrations, and process changes - coordinating communication and training across impacted stakeholders

• \tManages account infrastructure and user permissions across DSP and social platforms, ensuring compliance with governance standards

About the team

Find out more about XCM here: https://www.amazon.jobs/content/en/teams/international-stores/xcm

BASIC QUALIFICATIONS

- 4+ years of professional non-internship marketing experience

- Experience with paid media and owned and operated channels (i.e. email, onsite, etc.)

- Experience using data and metrics to measure impact and determine improvements

- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities

- Experience in analyzing data to drive decisions

- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)

- Experience handling ambiguous or undefined challenges through strong problem solving abilities

- Experience leading process improvements

- Knowledge of accounting principles, processes, and entries

PREFERRED QUALIFICATIONS

- Experience managing external partners to develop marketing programs

- Experience with and deep understanding of advertising technologies (i.e., ad server, DSP)

- Knowledge of project management tools

- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred

- • \tMedia agency or client-side paid media experience, ideally with global stakeholders

- • \tExperience with social media platform administration including handle creation, ad account setup, and user management

- • \tFamiliarity with AI/automation tools and their application to marketing operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Monica - 109,100.00 - 160,000.00 USD annually

USA, NY, New York - 120,000.00 - 179,600.00 USD annually

USA, WA, Seattle - 109,100.00 - 160,000.00 USD annually