AVP, Marketing - Luxury

Role Summary/Purpose

Reporting to the Luxury Marketing Leader, the AVP Luxury Marketing will be responsible for leading the client marketing relationship management of assigned clients. The selected marketer will partner with clients and a broad cross‑functional team to develop the growth strategy and drive volume growth, client penetration, and measure the effectiveness of marketing spend and profitability. The role will develop and manage all B2C campaigns across in‑store, website, email, statement marketing, direct mail and advertising channels, all within regulatory compliance guidelines. A strong digital channel focus is mandatory to drive growth outside of physical store sales. The position contributes to overall market/brand strategy for the Luxury Markets portfolio and the acquisition and retention of small (fragmented) retailers into Synchrony Financial branded programs.
Essential Responsibilities

Assess client needs, business goals and opportunities; jointly create and execute a growth plan aligned with client business strategies.
Utilize SYF consumer and competitive data analysis to develop strong, simple, and differentiated consumer value propositions, including promotional financing, rewards programs, special discounts, and segmentation.
Consult with clients on digital best practices to integrate financing into website strategies and other digital marketing channels.
Drive industry digital strategy and partner with digital teams to execute communication strategies such as SEO, SEM, email, and social media.
Develop compelling in‑store signage with clients to drive acquisition and credit penetration.
Jointly with Sales drive and communicate key metrics pertaining to the performance of client portfolios (sales, new accounts, repeat purchase percentage, consumer email enrollment, digital engagement, penetration, and return).
Create, build, and maintain a collaborative partnership with sales, risk, finance, digital, legal, compliance and operations teams to drive overall results.
Manage and oversee a marketing budget and measure effectiveness.
Utilize SYF tools to optimize specific marketing investments for efficient business growth, consistent with the SYF brand.
Manage projects through the Workfront / Cosmos marketing project management tool.
Perform other duties and/or special projects as assigned.
Qualifications / Requirements

Bachelor's degree or, in lieu of a degree, a high school diploma/GED and 8 years of marketing experience.
A minimum of 5 years of marketing experience.
Understanding of marketing metrics, including marketing ROI and profit/loss analysis.
Ability and flexibility to travel for business as required.
Desired Characteristics

Ability to manage multiple projects/initiatives simultaneously.
Excellent verbal and written communication and presentation skills.
Ability to interact effectively with key clients and sales teams.
Analytical skills (segmentation, targeting, ROI prioritization).
Excel / SAS experience.
Knowledge of reporting systems.
Financial / P&L knowledge.
Ability to drive business results – executes against plan and delivers.
Ability to influence across all levels of organization.
Credit card or other financial services marketing experience.
Collaborative team player with ability to influence across all levels of organization.
MBA preferred.
Grade/Level: 11
The salary range for this position is 90,000.00 – 155,000.00 USD annually and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working

We offer flexibility. At Synchrony, you may work from home near one of our hubs or come into one of our offices. You will be required to commute to your nearest hub (virtual or physical) for in‑person engagement activities such as regular business or team meetings, training and culture events.
Field Sales and some Commercial team roles may have varied location requirements based on partner obligations or preferences.
Eligibility Requirements

You must be 18 years or older.
You must have a high school diploma or equivalent.
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4‑7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new‑hire time in position requirement is met, the associate will have a minimum 6 months’ time in‑position.

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