Managing Director - Senior Applications Development Leader, Retirement & Insuran

Position Summary

The Senior Applications Development Leader leads the IT team in the analysis, programming, and configuration of end user applications and systems software, with a specific mandate to transform how application delivery work is structured – shifting teams from reactive, ticket‑driven operations toward a continuously improving, autonomous system. This role interacts with executive leadership and others concerning matters of significance to the organization, makes decisions that have a considerable impact on the overall success or failure of their area of accountability, and owns short‑to‑mid‑term strategy execution and operational direction in alignment with organization objectives, including actively partnering in the adoption and maturation of the Agentic Operating Model across the enterprise technology landscape.
Key Responsibilities

Oversee the execution of the development and implementation of IT applications and systems analysis and programming activities that enable the organization’s business processes, serving as a champion and early adopter of the Agentic Operating Model – a continuously improving system where intelligent automation identifies operational issues, generates improvement plans, and executes approved changes within human‑governed boundaries.
Consult and advise leadership in determining and developing IT application strategies and effective integration of these strategies to meet organization‑wide business needs, including partnering with organizational leaders to advance the phased adoption of the Agentic Operating Model and aligning its capabilities to business priorities such as the Retirement Day in the Life initiative and Recordkeeping Transformation.
Represent the organization when selecting IT hardware and software vendors to ensure IT needs are met according to cost, performance, delivery, quality, and service standards.
Conduct organization‑wide IT quality assurance and audits to ensure compliance with defined standards, including governance of safety guardrails, audit controls, and human oversight boundaries that ensure all automated systems operate within regulatory and organizational requirements.
Manage multiple IT teams led by managers and/or directors, including Operations Oversight Teams that evaluate and approve agent‑produced improvement plans, Agent Engineering Teams that build and refine the intelligent agents, and the leadership team responsible for enterprise communications platforms serving TIAA customers.
Direct, motivate, develop, and manage the performance of the IT Applications management team and key staff, emphasizing building a hybrid human‑agent workforce—developing leaders who direct automated workflows across capability areas, deep specialists who handle complex escalations, and professionals who ensure automated systems operate safely, ethically, and within all regulatory boundaries.
Required Qualifications

10+ years of technology team leadership experience.
Preferred Qualifications

University degree.
Experience owning and modernizing complex platforms.
Experience in building agentic applications.
Related Skills

Agile Methodology
Continuous Integration and Deployment
Data Analysis
Debugging
DevOps
Enterprise Application Integration
Operating Systems Management
Problem Solving
Programming
Software Development
Software Development Life Cycle
Web Application
Physical Requirements

Sedentary work.

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