Client Services Manager

The successful candidate will partner closely with Hiring Managers, Human Resources, Finance, IT, Procurement, staffing suppliers, and Managed Service Providers (MSPs) to ensure contingent workers are onboarded, managed, and offboarded efficiently while maintaining strong financial controls and data integrity. The ideal candidate is detail-oriented, process-driven, technologically savvy, and embraces an AI-first mindset by leveraging modern productivity tools to improve efficiency, automate repetitive work, and enhance decision-making.

Key Responsibilities

Administer the organization's Vendor Management System (currently SAP Fieldglass), including worker records, work orders, amendments, extensions, and lifecycle updates.

Review and validate work order approvals for location, rate codes, cost centers, spend limits, and required approvals.

Coordinate contingent worker onboarding, including EMP ID creation and HR Records requests.

Manage contractor offboarding, including termination processing, final timesheet verification, and work order closure.

Monitor work order end dates and proactively coordinate extensions or worker exits.

Process weekly timesheets and resolve exceptions.

Manage the shared operations mailbox and process termination reports, new start reports, Oracle comparison reports, and related operational requests.

Reconcile workforce data between the VMS and internal HR/ERP systems to maintain data integrity.

Partner with staffing suppliers regarding open requisitions, onboarding, extensions, offboarding, and operational issues.

Prepare visa support letters and employment verification documentation as required.

Maintain financial hygiene by ensuring accurate work orders, spend validation, approvals, and reporting.

Identify opportunities to improve operational efficiency, data quality, and business processes, including leveraging AI-enabled tools where appropriate.

Required Qualifications

Bachelor's degree or equivalent professional experience.

3–7 years of experience supporting contingent workforce programs, workforce operations, MSP operations, staffing operations, procurement operations, HR operations, or vendor management.

Experience administering or supporting a Vendor Management System (VMS) such as SAP Fieldglass, Beeline, Workday VNDLY, IQNavigator, VectorVMS, SimplifyVMS, Magnit, or similar platforms.

Strong understanding of contingent workforce lifecycle management.

Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, reporting, data analysis).

Excellent organizational, analytical, and communication skills.

Strong attention to detail and ability to manage multiple priorities.

Demonstrated business acumen and commitment to financial hygiene.

AI-first mindset with experience using tools such as Microsoft Copilot, ChatGPT, Google Gemini, Claude, or similar AI assistants to improve productivity.

Preferred Qualifications

Experience with SAP Fieldglass is strongly preferred.

Experience working with an MSP-managed contingent workforce program.

Experience in a large enterprise technology environment.

Familiarity with Oracle, SAP, Workday, or other HRIS/ERP platforms.

Experience with Power BI or similar reporting tools.

Technical Skills

Vendor Management Systems (SAP Fieldglass preferred, Beeline, Workday VNDLY, IQNavigator, VectorVMS, SimplifyVMS, Magnit, or equivalent)

Microsoft Excel (Advanced)

Microsoft Office Suite, Teams, Outlook, SharePoint

Oracle or other HRIS/ERP systems

Power BI (preferred)

AI productivity tools (Microsoft Copilot, ChatGPT, Google Gemini, Claude, or equivalent)

Core Competencies

Contingent Workforce Operations

VMS Administration

Vendor Coordination

Stakeholder Management

Financial Hygiene

Business Acumen

Operational Excellence

Process Improvement

Customer Service

Data Analysis

Attention to Detail

Problem Solving

AI-First Mindset

Success in This Role
Deliver accurate and timely contingent workforce operations with minimal errors. Maintain high-quality VMS administration and data integrity. Ensure timely onboarding, lifecycle management, and offboarding of contingent workers. Build trusted partnerships across HR, Finance, IT, Procurement, hiring managers, and suppliers. Continuously improve processes using automation and AI-enabled tools while maintaining compliance and excellent customer service.

Experience Level
Intermediate Level

Job Type & Location
This is a Contract position based out of Sacramento, CA.

Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.

Benefits

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type
This is a fully onsite position in Sacramento,CA.

Application Deadline
This position is anticipated to close on Jul 24, 2026.

Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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