Account Director

Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Opportunity

The Account Director is accountable for developing and implementing a global account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages global high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities. This role is the top leadership role on the account.
Responsibilities

Exceeding Client Expectations: Create the vision of the account plan ensuring alignment of global initiatives and governance, driving high quality results to help secure a future with no-bid contract renewals
Drive account growth globally by articulating value proposition and ensuring expansion of services provided
Develop outstanding trusted advisor relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
Oversee delivery of global programs, with a particular focus on initiatives related to elevating employee experience
Establish Standard Operating Procedures (SOPs) for the Account
Build High Performance Teams
Ensure highest qualified candidate is hired for all roles on the account
Build actionable and measurable career development plans for all direct reports
Advance the firm’s diversity and inclusion priorities with planful and focused talent planning
Achieving Financial Results and Contributing to Firm’s Revenue Growth

Present a global annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable
Attributes

Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and externally with clients
Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities
Financially astute – commercial oriented, strong financial acumen
Results driven – takes corrective action quickly and decisively when performance falls short; highly collaborative with integrity
Obsessed with customer habits and the data derived from those behaviors; keenly aware of industry trends
Commercially astute: recognizes levers to drive growth and productivity
Transformational leadership – leads change with energy and resilience; makes complex decisions and takes calculated risks
Operational “heft” – comfortable with complex, large, and heavily matrixed organizations
Requirements

Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
Proven results with driving global employee experience programs
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
Has proactively managed a budget
Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position: 225,000.00 – 250,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location

On-site – Menlo Park, CA; Mountain View, CA; San Francisco, CA; Sunnyvale, CA
Additional Information

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.
Benefits and privacy: JLL offers a comprehensive benefits package that supports personal well-being and growth and may include: 401(k) with company match, medical, dental, vision, paid parental leave, paid time off, and more. JLL and its privacy notices describe how personal data is processed in our recruitment process.
For candidates in the United States, see our Equal Employment Opportunity policy. JLL is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities. For accommodations, contact HRSCLeaves@jll.com.
For more information please view our Candidate Privacy Statement and our country-specific career site pages.
Other notes: This role is open on an ongoing basis until a candidate is identified. If you are a current JLL employee, apply via the Internal Career Site.

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