Ascentium Documentation and Funding Specialist

Job Description
Ascentium Capital, a division of Regions Bank, seeks a Titling Documentation Specialist. The specialist serves as the primary contact between sales associates, executives, credit, and customer service personnel on all loan/lease documentation, and also as a secondary contact for vendors and customers regarding loan/lease documentation questions.

Primary Responsibilities

Prepares customer document package and titling documents, ensuring they are executed accurately, efficiently, and completed within established guidelines according to approval terms

Manages assigned documentation queue(s) to ensure proper workflow

Processes and oversees ownership transfers on titled assets, ensuring all legal and compliance steps are followed

Maintains knowledge of private party sale transactions related to titled assets and ensures proper documentation and ownership transfer

Verifies title documents for accuracy while monitoring accounts for potential fraud

Identifies situations in which original title documents are needed in lieu of copies

Ensures perfection documentation is in place for UCC filings and / or Lienholder add for titling

Reviews and maintains vehicle documentation and title information

Maintains confidentiality and protects sensitive customer data in accordance with bank policies and privacy regulations

Provides outstanding customer service (during outbound/inbound calls and while responding to voicemails, emails) when necessary, meeting service level agreements, and de‑escalating situations

Requires properly prepared sales quotes/invoices are obtained to ensure correct vendor’s, payee’s and referral sources are funded

Communicates appropriately and effectively with all levels including management, credit associates, finance associates, and customers

Coordinates and provides Sales/External Vendor Partners with itemized lists of documentation and credit contingencies needed to close and fund the loan

Communicates with sales associates on documentation generation as well as terms and conditions, company procedures, and banking policies including KYC (Know Your Customer) and other regulatory requirements

Ensures compliance with applicable internal and external policies and regulations

Arranges loan in internal all‑in‑one financial operating system for booking into lease accounting system

Processes and scans all documents into image archive system according to company policies and procedures

Identifies fraud, discrepancies, and risks associated with customer and vendor documentation – collaborating with the Quality Control team when necessary

Meets monthly booked volume goals and Quality Control review standards, ensuring high level of accuracy and compliance

Maintains up‑to‑date knowledge of state vendor titling rules and guidelines to ensure compliance with state‑specific requirements for titling

Stays abreast of high‑level laws & requirements for perfecting liens and updating internal processes to align with state titling and form requirement changes

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED

One (1) year of experience in lease, loan, or mortgage documentation

Preferences

Bachelor’s degree

Basic knowledge of banking regulations and compliance, especially related to customer information and asset titling

Experience with account management software systems

Commercial/Consumer Titling experience

Skills and Competencies

Able to apply basic understanding of accounting principles, specifically related to financial transactions

Able to identify process improvement opportunities by participating in problem‑solving activities

Adaptability to manage and navigate evolving procedures and company policies

Outstanding proof‑reading skills

Possesses basic understanding of the flow of title ownership

Strong ability to manage and resolve escalated issues effectively and professionally

Strong attention to detail and ability to identify inconsistencies or fraudulent indicators in documentation

Additional Skills and Competencies

Demonstrated ability to work effectively in a fast‑paced, deadline‑driven environment while managing multiple priorities

Strong documentation, and organizational skills with exceptional attention to detail

Experience reviewing invoices, titles and supporting documentation

Knowledge of procedures, compliance requirements, and internal controls

Excellent written and verbal communication skills

Ability to analyze and identify discrepancies and resolve issues efficiently

Strong problem‑solving skills and a customer‑service‑oriented mindset

Accuracy and precision

Time management

Compensation Details
Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target
Minimum: $41,902.50 USD
Median: $49,883.40 USD

Benefits Information

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Location Details
Ascentium Kingwood, Kingwood, Texas

Full time

Equal Opportunity Employer/including Disabled/Veterans

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