Customer Account Manager

The Customer Account Manager guides and supports customers in achieving their business goals through the company’s products. This role delivers superior service, manages orders, and coordinates with sales and internal teams to develop solutions and drive product enhancements, always with a detail-oriented, professional approach that strengthens our value as a packaging supplier.

**This position is 100% on-site.

What You Will Be Doing

- You will serve as the trusted advisor to your assigned customers, providing expert guidance and support to help them achieve their business goals while fostering long-term relationships.
- Collaborating closely with internal teams, you'll ensure seamless service delivery, managing everything from initial job estimates and design approvals through production scheduling.
- As the voice of the customer, you will advocate for solutions and product enhancements that meet their needs, while skillfully prioritizing orders and resolving any conflicts that arise between customer expectations and production timelines.
- You’ll oversee the entire order process—from sales order entry and job ticket management to shipping releases and invoicing—always maintaining accurate and timely account records.
- Effective communication with customers, sales, and production teams will keep everyone aligned, while your commitment to quality, safety, and sanitation standards supports our excellence as a packaging supplier.
- Additional duties as assigned will support smooth order-to-cash operations and outstanding customer satisfaction.

Compensation details: 55000-60000 Yearly Salary

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