Paychex is seeking a Customer Experience Strategist to analyze VOC data, identify shifts in customer expectations, and prioritize initiatives with senior leaders across product, service, and IT. This role focuses on delivering a best-in-class customer experience by leveraging surveys and enterprise data.
You will build standard reports and dashboards, translate insights into action, and collaborate to influence the product roadmap while driving client retention and satisfaction.
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Data-Driven CX Strategist: VOC & Insights Lead
Paychex · St. Petersburg, FL, USA ·
- Pay:
- 70.000 - 110.000
- Job type:
- Full Time