Paychex in Phoenix, AZ is hiring a Customer Experience Strategist to provide quantitative VOC analysis and research market trends. You will identify shifts in customer expectations and optimize channels to deliver a best‑in‑class experience.
The role relies on data, surveys, and cross‑functional partnerships with senior leaders, product teams, service teams, and IT. The position emphasizes developing action plans, prioritizing initiatives, and aligning with the product roadmap to enhance
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Data-Driven CX Strategist
Segment (Twilio) · Multiple locations ·
- Pay:
- 90.000 - 130.000
- Job type:
- Full Time