ParcelHero is expanding internationally and seeking an experienced Customer Service Manager to lead our 50-strong remote team. You will drive cross‑department collaboration to optimise the customer journey, monitor key metrics, and ensure superior service for both consumers and business customers as we scale across borders.
You’ll partner with CX, QA, product, and technology to advance processes, automation, and education content, while maintaining a customer-first mindset in a fast‑paced
#J-18808-Ljbffr
Senior Global Customer Service Leader (Remote)
Embedded Shishya · Greece, NY, USA · Remote ·
- Pay:
- 90.000 - 130.000
- Job type:
- Full Time