Tech Writer

Overview
We are seeking a Technical Writer with strong expertise in the IT domain to create clear, accurate, and user‑friendly documentation for enterprise systems. This role requires the ability to translate complex technical concepts into content tailored for diverse audiences, including engineers and non‑technical stakeholders.

Key Responsibilities

Develop technical documentation for enterprise IT systems, ensuring clarity and completeness.

Collaborate with subject‑matter experts (SMEs) and cross‑functional teams to gather information and validate content.

Identify gaps in documentation and proactively address them.

Tailor content for different audiences, from technical engineers to business stakeholders.

Create process maps and workflow visualizations to support understanding of complex systems.

Implement version control across all documentation deliverables.

Manage multiple projects simultaneously, maintaining consistent follow‑up with stakeholders.

Ensure documentation aligns with organizational standards and supports knowledge transfer and retention.

Must‑Have Qualifications

Proven experience in technical writing within the IT domain, with the ability to understand enterprise systems.

Exceptional attention to detail and accuracy.

Strong communication skills: ability to ask probing questions professionally, clear written and verbal communication, confident yet diplomatic when pressing for information.

Ability to set and maintain priorities, adapt to changing needs, and work independently.

Strong multitasking skills and flexibility to meet project demands.

Proficiency in MS Excel, MS Word, and Copilot (or equivalent tools).

Knowledge of process mapping and workflow visualization.

Experience with version control practices.

Collaborative mindset with openness to feedback and change.

Nice‑to‑Have Qualifications

Familiarity with documentation’s role in upskilling and reskilling.

Understanding of regulatory requirements in IT environments.

Proficiency in Confluence, SharePoint, and similar platforms.

AI proficiency: experience with effective prompting, iterative refinement, and output validation.

Core Skills

Technical writing

Stakeholder management

Process documentation

Confluence

SharePoint

IT governance

Learning development

Additional Information
Experience Level: Intermediate

Job Type & Location: Contract position based out of Charlotte, NC. Hybrid.

Pay and Benefits
The pay range for this position is $40.00 – $53.00 per hour.

Benefits (subject to eligibility and plan terms):

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available

Life Insurance (voluntary life & AD&D for employee and dependents)

Short and long‑term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time off/leave (PTO, vacation or sick leave)

Application Deadline
This position is anticipated to close on Jul 22, 2026.

Equal Opportunity Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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