Communications Editor ,Customer Communications job at Everforth in Phoenix, AZ

Communications Editor (Customer Communications) Location: Phoenix, United States.
We are seeking a talented and self‑sufficient Communications Editor to join our team and help elevate the quality, clarity, and effectiveness of customer‑facing servicing communications.
Responsibilities Content Development & Editorial Excellence Draft, edit, and refine customer‑facing servicing communications to ensure clarity, accuracy, and effectiveness.
Review content for grammar, punctuation, style, tone, and consistency.
Apply AP Style guidelines and editorial best practices across all communications.
Simplify complex business concepts into customer‑friendly messaging that is easy to understand and act upon.
Ensure messaging aligns with organizational standards, brand voice, and communication objectives.
Adapt content for a variety of audiences, communication channels, and customer needs.

Stakeholder Collaboration Partner with cross‑functional teams to gather information, clarify requirements, and develop effective communications.
Collaborate with business stakeholders to refine messaging and ensure communications achieve intended outcomes.
Provide editorial guidance and recommendations that enhance communication quality and customer understanding.

Communication Quality & Consistency Maintain high standards for quality assurance, proofreading, and content consistency.
Ensure communications are accurate, compliant, and aligned with established processes and standards.
Identify opportunities to improve messaging effectiveness, readability, and customer engagement.

Process Improvement & Operational Support Support documentation, workflow coordination, and communication‑related operational activities.
Assist with process improvements that enhance communication development and delivery.
Help manage deadlines, priorities, and project timelines across multiple concurrent initiatives.

Qualifications Required Qualifications Exceptional written communication skills with a strong command of grammar, style, and tone.
Working knowledge of AP Style and editorial standards.
Proven experience editing, proofreading, and refining business communications.
Experience developing and enhancing internal or external communications.
Ability to translate complex business concepts into clear, concise, audience‑friendly messaging.
Strong ability to tailor messaging for different audiences and communication channels.
Exceptional attention to detail and commitment to consistency and quality.
Ability to thrive in a fast‑paced environment while managing multiple priorities.
Strong collaboration and stakeholder management skills.
Technical Skills Proficiency with the Microsoft Office Suite, incl. Word, PowerPoint, and Excel.
Experience using SharePoint and other collaboration platforms.
Preferred Qualifications Experience supporting customer‑facing communications programs.
Knowledge of documentation management, workflow coordination, and process improvement initiatives.
Strong project coordination and deadline management capabilities.
Strategic mindset with strong problem‑solving skills.
Ability to synthesize large volumes of information into concise, actionable messaging.
Experience within financial services or other regulated industries.
Benefits Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. Additional benefits include an ESPP, 401K with company match, an HSA, and an Employee Assistance Program. Professional development opportunities are provided through on‑demand training, certification prep, and access to licensed courses and seminars.
EEO Statement Everforth Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, citizenship, genetic information, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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