Account Manager Assistant

8 am – 5 pm, Mon – Thurs and 7 am – 4 pm on Fridays
Local aircraft company is seeking an Account Manager Assistant. The AMA will be responsible for assisting the Account Manager in building and maintaining customer relationships. This person will initially join the team in an assistant role, with the goal of being promoted to Account Manager once fully trained. We are seeking candidates with a strong work history and a professional background.
Job Responsibilities Responsible for handling day-to-day customer communications, including but not limited to requests and scheduling. This support allows the sales and management team to focus on new business development, customer satisfaction, and marketing strategy.
Responsible for establishing and maintaining a quoting schedule, distributing new RFQs to the Estimating team, and serving as a communication conduit between the customer and the Estimating team. This includes relaying technical questions and clarifications.
Compile data received from the Estimating team into a complete JobBoss quote and send it electronically to the customer.
Track and update the status of quotes in JobBoss. Follow up with the customer one week prior to the quote's expiration date.
Process customer purchase orders by reconciling them with quotes, identifying and communicating discrepancies, coordinating production-related needs, and generating the corresponding sales order.
Act as the first point of contact for customers and the field. Respond to and appropriately route inquiries in a timely and efficient manner.
Assist with marketing functions such as tradeshow preparation, event planning, and implementation of initiatives aimed at building the Company's brand and internal culture.
Requirements Proficient in Microsoft Office Suites
2+ years of experience in customer service
Ability to learn and effectively use MRP/ERP software, preferably JobBoss
Strong organizational and time management skills
Excellent communication and interpersonal skills
Ability to multi-task and work under pressure
High level of attention to detail
Ability to work independently and as part of a team
Strong problem-solving and decision-making skills
Must be able to type at least 50 wpm
Dress Code Business casual – jeans are allowed. Closed-toed shoes.

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