Director of Talent & Culture

Responsibilities
The heartbeat of our business, this role champions culture, plays a pivotal role in assembling best in class teams, managing business risks and leading talent development to support our growth. Working at Auberge requires a pursuit of excellence in luxury service delivery and this role impacts our external guest and leads the team member experience with that same ambition. Act as a collaborative and strategic partner to the General Manager and the Executive Committee Members for strategizing the hotel’s goals, developing and implementing process improvement, ensuring appropriate staffing levels, coaching performance and delivering heartfelt service.

Lead Talent Management

Attract top talent to join our organization by being the champion of our brand’s culture and values. Ensure effective staffing strategies with leaders. Keep a finger on the pulse of the local talent pool. Identify educational institutions and attend career fairs to build a pipeline of eager hospitality professionals. Create a seamless and inclusive onboarding process for all new Team Members. Develop a competitive compensation structure that attracts and retains top talent. Support succession work aligned with the overall Talent Management strategy.

Culture Creator

Demonstrate a passion for the team by spending time in each department, and attending daily rallies and walking spaces. Exhibit a collaborative approach with peers and managers by exchanging ideas and valuing each Team Member’s individual opinion. Create a feedback loop where Team Members' concerns are heard and actioned.

Use your creativity and ingenuity to champion an events calendar, recognition programs, and incentive programs that keep the Team Members engaged and connected to our brand. Keep communication thriving by keeping Team Members “in the know” using all methods, ensuring all messaging aligns with the brand.

Maintain a deep understanding of organizational culture using metrics connected to engagement and retention; actively work to identify opportunities for improvement.

Learning and Development

Prioritize Auberge L&D initiatives by championing, organizing, and leading Team Member training. Work with leaders and team members to develop their service skills and product delivery.

Financial Acumen and Subject Matter Expertise

Utilize sound financial decision‑making to ensure budgets are in place and adhered to that provide the Team with necessary resources for events and programming.

Demonstrate subject matter expertise by ensuring compliance with mandatory laws; be proactive to upcoming changes for the city, state, and federal labor statutes that impact our business and team.

Skillfully address employee relations issues, investigations, and conflict resolution in alignment with Auberge ENRICH values, always fostering a respectful and heartfelt environment.

Qualifications

Demonstrated history of building and supporting a winning team, preferably in a luxury hotel environment

Demonstrated HR leadership experience and capability

5 years of progressive HR experience required

Strong HRIS/ATS/Payroll system experience preferred

Bilingual (English and Spanish) preferred

Bowie House LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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