Sr Product Coordinator, Technology Products

Sr Product Coordinator, Technology Products

Location: DFW Headquarters Building 8 (DFW-SV08), Fort Worth, TX.

Posting Start Date: 7/16/2026.

Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
The Product Coordinator, Technology Products is part of the Global Sales team within the Commercial Division. This role supports the product development lifecycle by triaging issues, conducting research, and providing data-driven insights to inform backlog prioritization and strategy. It involves close collaboration with cross-functional teams, test support, and regular communication with stakeholders to ensure product success and continuous improvement.

Apply comprehensive data intelligence knowledge to develop and influence solutions that improve team member experience for airport professionals.

Identify quality improvements, through customer engagement and backlog contributions.

Advocate for the airport workforce and customers throughout the data product lifecycle - ensuring their needs are reflected in every stage of development.

Apply creativity, curiosity, and problem-solving skills to transform complex challenges into actionable roadmaps ensuring alignment with business goals and measurable outcome.

What you'll do
This list is intended to reflect the current job but may contain additional essential functions that are not referenced. Management may modify the job or require other tasks to be performed as appropriate.

Triage product issues to help inform the product backlog.

Bug/defect testing and research.

Provide tactical support and ad-hoc research for product that supports the product strategy.

Identify concerns and research solutions.

Engage with frontline leaders and team members to solicit and incorporate feedback into product planning.

Provide quantitative and/or qualitative analysis and insights to inform product backlog prioritization.

Support product playbacks with an emphasis on product metrics.

Conduct product meetings: complete product tracking/analysis reports; report to management and business owners regarding product progress, issues, and risks.

Partner with business, IT, and leadership to facilitate product success.

Experience with data notebook development using platforms like Databricks or Jupyter.

Review and support test data, test plan, and test scenarios.

Develop and maintain business rules for the product.

Ability to work across time zones as needed.

All you'll need for success
Minimum Qualifications - Education & Prior Job Experience

Bachelor’s degree in technology, business, aviation management, communications, or related fields.

2+ years of relevant work experience.

Preferred Qualifications - Education & Prior Job Experience

3 years of relevant industry experience.

Skills, Licenses & Certifications

Working knowledge of Word, Excel, PowerPoint, Teams, SharePoint, Rally, or other product and project tracking tools.

Ability to conceptualize, create and present analyses and strategies to all levels of leadership.

Knowledge of Cognos, Mosaic, Tableau, SQL, etc.

Ability to effectively interact with all levels of employees.

Ability to build strong consensus and achieve results as a team.

Ability to think critically/analytically and draw meaningful conclusions from large datasets.

Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with requisite details and maintain flexibility.

Demonstrate a strong desire to learn, explore new ideas, and contribute innovative solutions that support product and business success.

Knowledge of corporate policies and operational processes and procedures.

What you'll get

Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you’ll have access to your health, dental, prescription, and vision benefits to help you stay well, plus virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself--that’s why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc. fully considers all qualified applicants including those with a criminal history.

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