Customer Experience Specialist – Insurance Call Center (Austin, TX)

## Customer Experience Specialist – Insurance Call Center (Austin, TX)Applyremote type:

On-Sitelocations:

Austin, TXtime type:

Full timeposted on:

Posted Todayjob requisition id:

JR104982**Who We Are.** At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision.

As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.

What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.

**Your Impact.**As a Customer Experience Specialist at We Insure, you’ll support policyholders, producers, lenders, and partners by managing inbound calls, chat support, and case work, with occasional outbound follow up. You’ll help clients navigate coverage while delivering a clear and efficient service experience in a high volume environment.**Position Details.*** **Start Date:** September 8, 2026* **Hourly Pay:** $20.00-$23.50/hour, based on experience.* **Location:** 2010 E 6th St, Austin, TX. **This is a full time onsite role.*** **Schedule:** Full-time, with paid training.* **License:** Texas Property and Casualty license preferred. Willingness to obtain required. We Insure covers exam fees for new hires.* **Experience**: 1+ year of call center experience required. Insurance experience preferred**What You’ll Do.*** Serve as the first point of contact for inbound calls and chat support* Handle billing questions, policy changes, and cancellation* Navigate multiple carrier systems to resolve requests accurately* Work in a high volume contact center environment across multiple carriers* Maintain performance metrics for quality, handle time, and attendance* Document all interactions clearly and professionally* Support customer retention and identify opportunities to expand coverage**What You’ll Bring.*** 2+ years of customer service experience, including call center experience* Clear communication skills and attention to detail* Ability to multitask across systems and platforms* Reliable, adaptable, and team oriented* Comfort working in a fast paced, metrics driven environment**Join a company that values passion, precision, and people. Apply today to start your career with We Insure.**

**Our Values. The We Way.** At We Insure, Group our values shape how we work, how we lead, and how we grow together. They’re more than just words, they guide every interaction, every decision, and every customer experience.

**We Way Reflects Our Commitment to.** * We personalize protection at a price you can trust* We hustle to find opportunity* We care authentically* We thrive in ambiguity* We own our results* We have fun along the way* And—we’re just getting started### A few reasons why you might love working with the We Insure team* We’re a leader in the space. We foster ongoing innovation. You get all the benefits of a growing and fast-paced company, while enjoying a very entrepreneurial culture.* The team is really motivating. You’ll work with people who are as energetic, smart, and determined as you are. You’ll be managed by the best, too.* Your work will be immediately impactful. You’ll be able to see your direct impact on our growth. You won’t be just another cog in the wheel.* We embrace change. This is not where you'll find ‘predictable’. Our team wears many hats and has to go with the flow to deliver on our goals and get the job done.* We are a team of collaborators. We work together to ensure the best possible solutions for our internal teams. It is common for us to get outside our swim lanes.* Our environment provides continuous learning. Team members often have to branch out of their comfort zone. Taking ownership is an opportunity and we believe failures might lead to a better solution.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.### About UsWe Insure, LLC. is an independent insurance franchise that takes immense pride in providing like-minded entrepreneurs with successful agency ownership. With more than 200 agency locations in 35 states, We Insure continues to grow rapidly and supports our agency owners, customers, and carriers by facilitating faster service, greater efficiencies, better choices, and improved bottom lines. What makes We Insure stand out: we are data-driven for better value and people-led for better service. *And our leadership is seeking more highly motivated, career-driven people to help lead our efforts!*We Insure has received countless awards including Jacksonville Business Journal’s Best Places to Work and Fastest-Growing Private Companies, and Inc.’s 5000 Fastest Growing Companies. If you are looking for a long-term career in a supportive, goal-driven, growth environment with a company that believes in developing its people, We Insure is the right fit for you and we encourage you to apply today!
#J-18808-Ljbffr