Customer Experience Specialist - Insurance Call Center (Austin, TX or Remote)

Customer Experience Specialist

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client's unique needs, ensuring they feel confident and supported in every decision.
As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.
What sets us apart? We're data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.
As a Customer Experience Specialist at We Insure, you'll support policyholders, producers, lenders, and partners by managing inbound calls, chat support, and case work, with occasional outbound follow up. You'll help clients navigate coverage while delivering a clear and efficient service experience in a high volume environment.
Position Details
Start Date: September 8, 2026
Hourly Pay: $20.00-$23.50/hour, based on experience.
Location: 2010 E 6th St, Austin, TX. This is a full time onsite role.
Schedule: Full-time, with paid training.
License: Texas Property and Casualty license preferred. Willingness to obtain required. We Insure covers exam fees for new hires.
Experience: 1+ year of call center experience required. Insurance experience preferred
What You'll Do
Serve as the first point of contact for inbound calls and chat support
Handle billing questions, policy changes, and cancellation
Navigate multiple carrier systems to resolve requests accurately
Work in a high volume contact center environment across multiple carriers
Maintain performance metrics for quality, handle time, and attendance
Document all interactions clearly and professionally
Support customer retention and identify opportunities to expand coverage
What You'll Bring
2+ years of customer service experience, including call center experience
Clear communication skills and attention to detail
Ability to multitask across systems and platforms
Reliable, adaptable, and team oriented
Comfort working in a fast paced, metrics driven environment
Join a company that values passion, precision, and people. Apply today to start your career with We Insure.
Our Values. The We Way
At We Insure Group our values shape how we work, how we lead, and how we grow together. They're more than just words, they guide every interaction, every decision, and every customer experience.
We Way Reflects Our Commitment To
We personalize protection at a price you can trust
We hustle to find opportunity
We care authentically
We thrive in ambiguity
We own our results
We have fun along the way
And—we're just getting started