Customer Experience Specialist – Insurance Call Center (Austin, TX)

Position Details

Title: Customer Experience Specialist
Start Date: September 8, 2026
Hourly Pay: $20.00–$23.50 per hour (based on experience)
Location: 2010 E 6th St, Austin, TX (Full‑time onsite; open to remote candidates in Florida)
Schedule: Full‑time, with paid training
License: Texas Property and Casualty license preferred; willingness to obtain required (exam fees covered)
Responsibilities

Serve as the first point of contact for inbound calls and chat support
Handle billing questions, policy changes, and cancellations
Navigate multiple carrier systems to resolve requests accurately
Work in a high‑volume contact center environment across multiple carriers
Maintain performance metrics for quality, handle time, and attendance
Document all interactions clearly and professionally
Support customer retention and identify opportunities to expand coverage
Qualifications

2+ years of customer service experience, including call‑center experience
1+ year of call‑center experience required (insurance experience preferred)
Clear communication skills and attention to detail
Ability to multitask across systems and platforms
Reliable, adaptable, and team‑oriented
Comfort working in a fast‑paced, metrics‑driven environment

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