Media Delivery Ops Specialist

Media Delivery Ops Specialist
The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. The team performs daily processes and procedures for live and on‑demand video streaming products to deliver a high‑quality experience to viewers. This role supports the VOD ingestion pipeline, ensuring the timely processing and delivery of content.

Job Summary
As a senior Media Delivery Operator, you will work with a dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline, coordinating with external partners, and providing technical expertise on content, XML, and timed text issues.

Responsibilities

Serve as subject matter and technical expert for supply chain operations.

Review audio/visual content against strict deadlines.

Coordinate with external partners to fix content and ensure deadlines are met.

Research and normalize metadata.

Create tracking tickets for assets that need remediation and follow them to completion.

Provide technical expertise for content issues with A/V, XML, and timed text.

Monitor the health of the encoding pipeline and provide technical and operational support.

Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner.

Update documentation and train team members on procedures.

Provide ongoing status of the overall health of the ingest pipeline to senior staff.

Required Qualifications

Minimum of 3 years of related work experience.

Background in video or film (preferred).

Strong knowledge of video codecs and encoding.

Familiarity with video streaming, specifically HLS.

Understanding of closed captions and subtitles.

Understanding of XML and/or JSON structure.

Knowledge of industry standard delivery specifications such as Cable Labs and Movie Labs.

Previous experience supporting a VOD workflow or Digital Asset Management system.

Strong organizational skills and ability to track large‑scale projects.

Strong multi‑tasking abilities and attention to detail.

Strong communication skills.

Ability to work independently with minimal guidance.

Preferred Qualifications

Experience in a Quality Control department.

Knowledge of Aspera or other advanced delivery systems.

Spanish language proficiency.

Compensation and Benefits
Bachelor’s Degree required. The hiring range for this position in San Francisco, CA is $73,100 to $98,000 per year. Compensation may include a bonus and/or long‑term incentive units, along with a full range of medical, financial, and other benefits.

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