Personal Lines Account Manager

Job Overview Brown & Brown is seeking a Personal Lines Account Manager to join our growing team in Ft. Myers, FL. The role is responsible for servicing new and existing clients and maintaining positive client relationships while ensuring the profitability of the business to the agency.
Key Responsibilities Provide high‑level customer service/support to all client accounts.
Rate and prepare quotations when necessary.
Mail binders and ID cards to insureds.
Mail, fax or email applications to the company and suspend for receipt of policy.
Handle client telephone and mail requests for information, endorsements, cancellations and other services as required.
Assist with accounts receivable control.
Document all conversations with insureds and/or other interested parties.
Complete policy rewrites when necessary.
Have knowledge of—and adhere to—the underwriting guidelines and binding authority guidelines of each company.
Maintain and update the AMS360 and Image Right database timely and accurately.
Inform company and client of errors in policies or endorsements.
Maintain knowledge of current legal and social conditions that may impact policy coverage adequacy.
Licenses & Certifications Florida 2‑20 Property & Casualty license or 4‑40 Customer Representative license.
Skills & Experience Minimum of 3 years of industry experience.
Knowledge of customer service functions such as rating, marketing, claims handling and coverage information.
Strong commitment to service for the agency's clients.
Effective written and verbal communication skills.
Proficiency in the use of computers and related equipment.
Good organizational skills, attention to detail and ability to respond to requests efficiently.
Industry designations are promoted and funded by the agency.
Benefits Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement.
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Equal Opportunity Statement As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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