Customer Delivery Specialist Sr - Payments

Customer Delivery Specialist Sr.

We are looking for a Customer Delivery Specialist Sr who will:
Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success.
Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness.
Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes.
Build long‑term trust and hand off customers to CustomerSuccess once live.
Occasionally travel may be required.
Actively participate in conference calls, training, business reviews, and other activities with internal and external clients to problem‑solve and implement solutions to ensure we meet and/or exceed client expectations for service and support.
Educate customers on the Forte and CSG Payments product suite, APIs, terminals, gateways, and platform functionality.
Coordinate tickets to ensure timely resolution and customer satisfaction; escalate tickets as appropriate.
Contribute to process improvements, playbooks, and team enablement; mentor peers on complex customer scenarios.
Requirements

A bachelor’s degree in business, finance, or a related field.
5–8+ years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles.
Proven success managing onboarding or implementation projects for ISVs, ISOs, government merchants, or enterprise merchants.
Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations.
Working knowledge of CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project‑management tools.
Ability to translate complex payment workflows into clear customer guidance.
Excellent project‑management skills with the ability to manage multiple complex implementations simultaneously.
Experience with government, healthcare, utilities, recurring billing, marketplace, or moderate‑risk verticals.
Proficiency in English in a business environment.
Benefits & Perks

Work from Home.
Employee Belonging Groups.
Healthcare: Dental, Medical, Vision.
Paid Vacation, Volunteer, and Holiday Time Off, and more.
Compensation

Pay Range: $61,495.58 – $98,390.87 (eligible for a bonus opportunity).
Location & Accommodations

Location(s): United States Remote.
Accommodation: If you need assistance due to a disability, please call +1 (402) 431-7440 or email accommodations@csgi.com.
EEO Statement

CSG is an affirmative action, equal opportunity Employer. We do not discriminate on the basis of age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law. We do not disclose the pay of other employees or applicants except in limited circumstances outlined by law.

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