Program Manager, Brand & Creative Operations (Contract)

Program Manager, Brand & Creative Operations (Contract)
New York

Overview
Fetch Pet Insurance is seeking an experienced Program Manager to provide coverage coordinating brand and creative projects. This role reports to the SVP of Program Management but is embedded within the Brand & Creative team. It involves partnering closely with the Account Director, Executive Creative Director, and creative leads to ensure full day‑to‑day ownership of brand project execution—from intake through delivery—while applying premium process discipline, sound judgment, and cross‑functional credibility.

The Program Manager serves as the anchor for the Brand & Creative team, managing creative workflow in Asana, protecting timelines, resolving issues before they scale, and keeping stakeholders informed on program health. The role is based in our New York City office in the Penn District and operates on a hybrid schedule (2–3 days in office per week preferred).

Primary Responsibilities

Program & Workflow Ownership —Own end‑to‑end program tracking and workflow management across Asana and Google Sheets, building and maintaining project structures, owners, milestones, dependencies, and approval/decision points across multiple concurrent strategic and BAU initiatives.

Creative Intake & Delivery —Partner with the Account Director and Creative Leads on the full lifecycle of creative briefs from intake through final delivery, confirming capacity planning, scope, deliverables, owners, approvers, and timelines before work is committed.

Stakeholder Communication —Lead weekly status and working meetings, document decisions, owners, and action items, and provide clear, concise, executive‑ready updates that highlight current status, decisions needed, risks, and next steps.

Risk Management & Escalation —Identify blockers, conflicting dependencies, and delivery risks early; assess their impact and, when necessary, bring issues promptly to Brand & Creative leadership with clear options and recommended paths.

Cross‑Functional Coordination —Partner with account management, design leads, and copy leads to scope incoming requests, estimate timelines, and align resourcing against shifting priorities.

Process Stewardship —Maintain and reinforce established intake, briefing, review, approval, and delivery processes; clarify roles and decision rights and identify practical improvements that enhance visibility, accountability, and predictability.

Qualifications

5–7+ years of project or program management experience in a creative, agency, or marketing environment, demonstrating independence at a senior level.

Advanced, hands‑on Asana proficiency—building projects, configuring rules and dependencies, and generating reporting.

A proven track record of managing multiple concurrent creative workstreams with precision, reliable documentation, and consistent follow‑through.

Executive‑ready written and verbal communication, with strong meeting facilitation skills and the ability to present facts, clarify decisions, and align stakeholders across levels.

Strong operational judgment and composure when priorities shift or information is incomplete, with the ability to translate ambiguity into clear scope, owners, dependencies, decisions, and next steps.

Experience with agile or sprint‑based workflows strongly preferred.

Familiarity with creative collaboration tools and workflows, including Google Drive, Figma, and Adobe Creative Suite, is a plus.

Compensation

$80–$90 per hour (full‑time, 40‑hour work) for an approximate four‑month contract.

Why Join Fetch

Be part of a mission‑driven company that values creativity, innovation, transparency, and collaboration.

In‑office perks include complimentary daily lunch and a pet‑friendly environment.

Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive.

Recruiting Fraud Alert
At Fetch, your personal information and online safety are paramount. Only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement
Fetch is proud to be an equal opportunity employer. We are committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

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