Regional Director

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Regional Director of Program Excellence Employment Type: Full Time
Location: Orlando, FL, US
Salary Range: $75,000.00 To $80,000.00 Annually
POSITION SUMMARY:
The Regional Director of Program Excellence is responsible for ensuring the consistent delivery of high-quality, engaging, and outcomes-driven youth development experiences across Boys & Girls Clubs of Central Florida (BGCCF). This role provides leadership for program excellence systems and an organizational portfolio of program areas, including social enterprise initiatives and grant-funded programs, aligning program strategy with organizational goals, financial sustainability, and positive youth outcomes. It involves working in partnership with Regional Directors of Club Operations to develop and maintain systems, standards, tools, training, coaching, and support structures to promote program consistency, staff capacity, and member experiences. The role oversees program-focused staff and initiatives in teen services, workforce readiness, academic success, youth arts, social-emotional programming, and designated revenue-generating programs such as print shop operations and large grant-funded initiatives. The role aims to foster accountability, excellence, innovation, trauma-informed practice, and positive youth development while ensuring strong program performance, sustainability, and strategic alignment across all assigned areas.
SUCCESS PROFILE:
The Regional Director of Program Excellence exercises independent judgment in evaluating and implementing consistent program quality across Club locations. It drives improvements in youth outcomes, program quality, engagement metrics, and program performance through implementation, coaching, evaluation, and cross-functional collaboration. The role builds staff readiness, performance, and retention within programming teams and fosters cross-functional alignment and program integration.
KEY RESPONSIBILITIES:
Program Excellence, Quality & Continuous Improvement
Establish and maintain organizational standards, frameworks, and implementation expectations that promote consistent, high-quality youth development experiences across Club locations.
Lead the organization’s program quality assessment process, including observations, quality reviews, data analysis, reporting, action planning, and continuous improvement efforts.
Monitor program implementation, quality, and member experiences using assessments, stakeholder feedback, and performance data, and use findings to strengthen program effectiveness and consistency.
Identify gaps in program quality or implementation and work with Regional Directors of Club Operations and Club leadership to drive adoption of standards and corrective action.
Promote practices that foster belonging, emotional safety, youth voice, engagement, and trauma-informed approaches.
Establish clear accountability mechanisms for program implementation in a matrixed environment where direct supervision may not exist.
Stay informed on emerging trends and incorporate best practices into organizational systems.
Program Systems, Training & Staff Readiness
Develop and oversee systems, tools, resources, and processes that support effective program planning, implementation, evaluation, and accountability.
Lead design and delivery of program-specific training, coaching, and professional development.
Partner with HR, Regional Directors of Club Operations, and Club leadership to support onboarding and ongoing staff development.
Identify organizational strengths and gaps and implement strategies to strengthen program delivery.
Lead change management efforts related to program implementation, new initiatives, and organizational priorities.
Identify, document, and scale best practices across Club locations, creating standardized resources, tools, and implementation strategies that improve consistency and organizational performance.
Partner with leadership to monitor youth outcomes, participation, retention, and performance indicators, program effectiveness and trends.
Lead or support the administration, analysis, and utilization of NYOI and other assessment tools, translating findings into actionable recommendations.
Develop systems to gather, analyze, and utilize youth, caregiver, staff, and stakeholder feedback to strengthen program quality, engagement, retention, and member experience.
Prepare reports, dashboards, presentations, and analyses that support organizational decision-making and continuous improvement efforts.
Program Leadership, Grants & Strategic Initiatives
Provide leadership and supervision to Program Administrators and other assigned staff.
Provide strategic direction and performance oversight for assigned program areas, including teen services, academic success, youth arts, social-emotional programming, social enterprise programs (print shop), and grant-funded initiatives.
Ensure each program operates with defined outcomes, strong implementation models, and sustainable practices.
Establish clear goals, performance expectations, and accountability measures for each program area to support and drive excellence.
Oversee grant-funded programs and strategic initiatives, ensuring compliance, reporting, and alignment with intended outcomes.
Partner with Grants and Advancement on funding strategy, reporting, and stewardship.
Identify opportunities to grow, scale, replicate, or sunset programs based on impact, demand, and sustainability.
Develop and manage program budgets for assigned areas, ensuring alignment with organizational financial goals.
Monitor financial performance of program areas, including revenue-generating initiatives, and implement strategies to improve efficiency and sustainability.
Partner with Finance and Operations to optimize cost structures, staffing models, and revenue strategies.
Apply sound business principles to social enterprise programs to maximize both mission impact and financial performance.
Organizational Partnership & Collaboration & Influence Leadership
Serve as a strategic partner to Regional Directors of Club Operations to strengthen program implementation and member experience while representing BGCCF internally and externally.
Lead through influence across club and organizational leadership, ensuring alignment with program standards and expectations.
Partner with operational leaders to ensure program initiatives are implemented and sustained.
Collaborate across departments to align program efforts with organizational priorities.
Lead the development and evolution of organizational program strategies across key focus areas.
Ensure alignment and integration across program areas to create cohesive member experiences.
Identify opportunities to connect program offerings to increase engagement, retention, and outcomes.
Assess community needs and trends to ensure programs remain relevant and impactful.
Leadership & Organizational Execution:
Leads assigned initiatives from planning through implementation, ensuring timely execution and measurable outcomes.
Establishes clear expectations, performance measures, and accountability systems for assigned program areas and initiatives.
Drives execution through influence, coaching, and cross-functional collaboration in a matrixed environment.
Monitors progress toward organizational priorities, identifies barriers, and implements corrective actions to achieve desired outcomes.
Demonstrates ownership, sound judgment, and proactive communication while balancing multiple strategic priorities.
QUALIFICATION REQUIREMENTS
Bachelor’s degree in education, Youth Development, Nonprofit Management, or a related field required. Master’s degree preferred.
Minimum of five (5) years of progressively responsible leadership experience in youth development, education, nonprofit programming, quality, or related fields.
Experience leading multiple program areas, organizational initiatives, or program portfolios, including budget management and financial oversight; experience with social enterprise models or revenue-generating programs preferred.
Demonstrated experience supervising professional staff and leading high-performing teams.
Experience with Boys & Girls Clubs of America programming, youth outcomes measurement, and quality improvement frameworks preferred.
Experience managing grant-funded programs and reporting required.
Strong understanding of positive youth development principles and best practices.
Knowledge of trauma-informed care and youth engagement strategies.
Experience utilizing data, evaluation tools, and performance metrics to drive improvement.
Ability to translate organizational priorities into effective implementation strategies.
Strong facilitation, coaching, project management, and organizational skills.
Weikert Methods or BGCA Tier 2 trainer a plus.
Excellent analytical, written, verbal, and presentation skills.
Ability to build collaborative relationships across organizational levels and departments.
Demonstrated ability to manage multiple priorities and lead complex initiatives.
Commitment to continuous learning, innovation, accountability, and excellence.
Mission-driven mindset and commitment to advancing youth development and community impact.
High level of strategic thinking with strong project management skills, including planning, prioritizing, problem-solving, and meeting deadlines in a fast-paced environment.
Strong judgment, emotional intelligence, and ability to navigate sensitive situations.
Valid Florida driver’s license and acceptable driving record.
KEY ROLE COMPETENCIES:
Ensures Accountability
Establishes clear expectations and follows through on commitments.
Holds self and others accountable for results.
Uses data and feedback to address performance gaps.
Ensures program implementation aligns with organizational standards.
Optimized Work Processes
Continuously evaluates systems and procedures to improve efficiency, consistency, and effectiveness.
Identifies opportunities to streamline workflows and enhance user experience.
Ensures accuracy and thoroughness in communications and administrative processes.
Effectively leverages technology to support organizational goals and operational needs.
Learn and apply new technologies, features, and tools to improve performance and service delivery.
Builds strong partnerships across departments and Club locations to achieve organizational objectives.
Works effectively with internal and external stakeholders to solve problems and implement solutions.
Adapts to changes in the work environment, including working with diverse individuals or groups. Modifies approach to fit the situation and remains flexible and composed when facing change.
Works independently, prioritizes competing demands effectively, and consistently delivers high-quality results that advance organizational priorities and improve program performance.
Ethical Practice:
Instills Trust: Acts with integrity and transparency, ensuring that ethical practices are upheld with all donors, financial, and business operations.
ENVIRONMENTAL AND WORKING CONDITIONS:
Professional office environment with occasional visits to Club sites, corporate offices, and event venues.
Work may occur in indoor and outdoor environments; exposure to varying weather conditions.
Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals.
Required to operate a motor vehicle.
Work in environments frequented by children and families; adhere to safety and conduct standards.
Adaptable to a dynamic work schedule, including evenings to support club activities and events.
Ability to lift up to 30 pounds and perform tasks requiring extended periods of sitting, standing, or walking.
Operate standard office equipment and maintain visual and auditory acuity.
PHYSICAL AND MENTAL REQUIREMENTS:
Physically capable of performing management, programming, on-site activities, and club duties, including lifting to 30 pounds, standing, sitting, or walking for extended periods, bending, and reaching.
Proficient with computers and office productivity equipment; able to work extended computer-based hours with repetitive motion and visual focus.
Visual and auditory acuity to monitor safety standards.
Mental resilience to stay focused in a busy environment.
Ability to handle multiple tasks simultaneously and prioritize effectively.
Strong interpersonal skills for interactions with children, families, and staff.
Exposure to outdoor weather conditions, uneven surfaces, and stairs.
Ability to analyze and translate complex information, policies, and contracts into clear implications and recommendations.
High-level analytical and critical thinking to evaluate data and make timely decisions in ambiguous situations.
Excellent conceptual and verbal reasoning to communicate with diverse stakeholders.
Pre-Employment and Ongoing Compliance Requirements:
Candidates must successfully pass a pre-employment drug screening.
Continued employment is contingent upon random drug screenings as part of maintaining a safe work environment.
Disclaimer:
The information in this job description illustrates the general nature and level of work expected and is not a comprehensive inventory of all duties, responsibilities, qualifications, and objectives. Responsibilities and requirements may change based on the club’s needs.
Notice to Applicants:
Please note that submission of an application does not guarantee ongoing communication about status updates. Only candidates selected to move forward will be contacted regarding next steps. We appreciate your interest in BGCCF.
Department of Children and Families Level II Background Check:
Please see the link below to the new Care Provider Background Screening Clearinghouse Education and Awareness website. This site was implemented under the directive of House Bill 531 (2025).

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