Customer Experience Specialist - Hibbing, MN

How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a performance-based culture and a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customers travel not only outstanding but memorable.

In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

Actively listening

Quickly identifying and owning customer issues

Actively searching for solutions to problems

Making quality decisions

Attention to detail

Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel-related services and promote credit card vendor partner products. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, specialists may assist customers via Twitter, Facebook, or other emerging social media platforms. Take a look at Delta’s behind the scenes Customer Experience Specialist Job preview here.

What You Need To Succeed (Minimum Qualifications)

High School diploma, GED, or High School Equivalency

Be at least 18 years of age

Authorized to work in the United States

Embraces diverse people, thinking and styles

Consistently makes safety and security, of self and others, the priority

New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek

Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches

Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation

Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment

Demonstrates that privacy is a priority when handling personal data

What Will Give You a Competitive Edge (Preferred Qualifications)

One year of experience working in sales or customer service is helpful but not required

Spanish language fluency. Delta periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists, so we would like to know if you are potentially eligible and interested in this position

Benefits And Perks To Help You Keep Climbing

Competitive salary, industry-leading profit sharing program, and performance incentives

401(k) with generous company contributions up to 9%

Paid time off including vacation, holidays, paid personal time, maternity and parental leave

Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

Domestic and International space-available flight privileges for employees and eligible family members

World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

Recognition rewards and awards through the platform Unstoppable Together

Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

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